fix problems on FNBO [iphone]

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—— Run into issues on FNBO? Get help pending when official support gets back to you!

FNBO
Info:
company: FNNI
: https://www.fnbo.com/RetailWeb/default/contactus/SHOW_FORM/form
: www.fnbo.com
Chat with our AI-based FNBO Support
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Login issue

Inconsistent login functionality

Fix: 1. Reset Password: If you’re having trouble logging in, try resetting your password. Use the 'Forgot Password?' link on the login screen to... ⇲

Poor error handling during login

Fix: 1. Review Error Messages: Pay attention to any error messages displayed during login. They may provide clues on what’s wrong, such as incorr... ⇲
 
Bugs issue

Automatic check capture feature rarely works

Fix: 1. Ensure Proper Lighting: When capturing a check, ensure you are in a well-lit area and that the check is flat and free of wrinkles. This c... ⇲
 
UI issue

Inability to view credit card information in app

Fix: 1. Check Account Settings: Go to your account settings within the app to see if there’s an option to enable viewing credit card information.... ⇲

Confusing transaction display and balance calculations

Fix: 1. Review Transaction Filters: Check if there are filters applied to your transaction history that may be hiding certain transactions. Adjus... ⇲

Outdated app design and features

Fix: 1. Provide Feedback: While you cannot contact developers, consider using any feedback options within the app to express your desire for upda... ⇲

Difficulties with mobile deposit due to keypad issues

Fix: 1. Use the Camera for Capture: If the keypad is unresponsive, try using the camera feature for capturing checks instead of manually entering... ⇲
 
Customization issue

Separation of business and personal banking in one app

Fix: 1. Create Separate Accounts: If possible, create separate accounts for business and personal banking within the app to help manage them more... ⇲
 
Loading issue

Slow loading times for account summary

Fix: 1. Clear App Cache: Go to Settings > General > iPhone Storage > FNBO and select 'Offload App' to clear the cache. Reinstall the app afterwar... ⇲
 
Compatibility issue

Incompatibility with latest iOS updates

Fix: 1. Update the App: Regularly check for updates in the App Store to ensure compatibility with the latest iOS version. 2. Reinstall the App: I... ⇲
 
Notifications issue

Limited notification options (only email alerts)

Fix: 1. Check App Settings: Go to Settings > FNBO and see if there are options to enable push notifications or SMS alerts. If not, consider using... ⇲
 
Permissions issue

Mobile deposit requires unnecessary location permissions

Fix: 1. Adjust Location Settings: Go to Settings > Privacy > Location Services > FNBO and set it to 'While Using the App' to limit location acces... ⇲
 
Syncing issue

Loss of ability to transfer funds between FNBO customers

Fix: 1. Check for Updates: Ensure you have the latest version of the app, as this feature may be restored in future updates. 2. Use Alternative T... ⇲
 
Network issue

Frequent network errors preventing access

Fix: 1. Check Internet Connection: Ensure you have a stable internet connection. Switch between Wi-Fi and cellular data to see if the issue persi... ⇲
 
Payments issue

Inability to access mortgage payment options within the app

Fix: 1. Check Account Settings: Ensure that your mortgage account is linked properly within the app. Go to your account settings to verify. 2. Us... ⇲
 
Installation issue

FNBO disappears or fails to stay installed on devices

Fix: 1. Check Storage Space: Ensure your device has enough storage space. Go to Settings > General > iPhone Storage to see available space and de... ⇲
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 what users are saying
Good experience
94.6%

Bad experience
3.7%

Neutral
1.7%

~ from our NLP analysis of 32,266 combined software ratings.

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 Private Data FNBO collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Location
    • Contact Info
    • Identifiers
    • Usage Data
    • Diagnostics