fix problems on The Boston Globe [iphone]

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—— Run into issues on The Boston Globe? Get help pending when official support gets back to you!

The Boston Globe
Info:
company: BOSTON GLOBE MEDIA PARTNERS, LLC
: http://bostonglobe.custhelp.com/app/home
: www.bostonglobe.com
Chat with our AI-based The Boston Globe Support
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UI issue

Full screen images obscure headlines

Fix: Try rotating your device to see if the issue persists in landscape mode. If it does, consider minimizing the image by tapping on it to see i... ⇲

Navigation tools in e-paper are missing

Fix: Try refreshing the e-paper section by pulling down on the screen. This can sometimes restore missing navigation tools. OR Check the app s... ⇲

Text input field is not visible

Fix: Try closing and reopening the app to see if the text input field reappears. If not, check for any app updates that might address this issue.... ⇲

Comics navigation is cumbersome

Fix: Try using the search function to find specific comics by name, which can save time compared to navigating through sections. OR Check if t... ⇲

Limited article visibility in app

Fix: Check if there are any filters applied that limit the articles displayed. Adjust these filters to see more articles. OR Refresh the app b... ⇲

Repeated stories in navigation

Fix: Refresh the app by pulling down on the main feed to load new content and reduce repetition. OR Check if there are any filters or settings... ⇲
 
Loading issue

Loading articles is slow and unreliable

Fix: Ensure you have a stable internet connection. Try switching between Wi-Fi and cellular data to see if the loading speed improves. OR Clea... ⇲
 
Printing issue

Inability to print puzzles directly

Fix: Take a screenshot of the puzzle and print the screenshot from your Photos app. This is a workaround until direct printing is available. OR... ⇲
 
Search issue

Difficult to find specific articles

Fix: Use the search function with specific keywords or phrases related to the article you are looking for. Try to remember any unique terms that... ⇲

Difficulty in finding comics section

Fix: Use the search function to type in 'comics' to quickly locate the section. OR Check the main menu or settings to see if there is an optio... ⇲
 
Video issue

Video content is not engaging

Fix: Provide feedback within the app about the video content. In the meantime, try watching videos on the Boston Globe website for potentially di... ⇲
 
Payments issue

Paywall issues when accessing articles

Fix: Ensure you are logged into your subscriber account. If you are logged in and still facing issues, try logging out and back in again. OR C... ⇲
 
Login issue

Frequent re-login required

Fix: Check if your app is updated to the latest version, as updates often fix bugs related to login sessions. OR Ensure that your device's dat... ⇲
 
Links issue

Links from emails do not open in app

Fix: Copy the link from the email and paste it directly into the app's search bar to access the article manually. OR Check your app settings t... ⇲
 
Ads issue

Ads disrupt reading experience

Fix: Look for an option in the app settings to disable or limit ads, if available. Some apps offer ad-free experiences for subscribers. OR Con... ⇲

Ads click too easily

Fix: Be cautious while scrolling and try to avoid tapping near the edges of the screen where ads are located. OR If possible, adjust your scro... ⇲
 
Notifications issue

Inconsistent article access from notifications

Fix: Ensure that notifications are enabled for the app in your iPhone settings. Go to Settings > Notifications > The Boston Globe and check the s... ⇲
 
Customization issue

No option for landscape mode

Fix: Check if the app has a landscape mode option in the settings. If not, try rotating your device to see if it automatically adjusts. OR Use... ⇲
 
Syncing issue

The Boston Globe does not remember reading position

Fix: Try closing the app completely and reopening it to see if it retains your reading position. If not, check for updates that may fix this issu... ⇲
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 what users are saying
Good experience
90.8%

Bad experience
5.9%

Neutral
3.3%

~ from our NLP analysis of 32,705 combined software ratings.

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 Private Data The Boston Globe collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data

  Cost of Subscriptions
  1. Monthly Subscription: $29.99 1 month auto-renewable subscription