fix problems on Energy Capital Credit Union [iphone]

​

—— Run into issues on Energy Capital Credit Union? Get help pending when official support gets back to you!

Energy Capital Credit Union
Info:
company: Energy Capital CU
: https://www.eccu.net
Chat with our AI-based Energy Capital Credit Union Support
   Hello! How can I assist you?  

characters left:
 
UI issue

Energy Capital Credit Union logs users out after UI change

Fix: Ensure that your app is updated to the latest version, as updates often fix bugs related to session management. Go to the App Store, search... ⇲

Accessibility issues for disabled users

Fix: Explore the accessibility settings on your iPhone. Go to Settings > Accessibility and enable features like VoiceOver or Zoom to assist with... ⇲

Transaction details require excessive clicks to view

Fix: Familiarize yourself with the app's navigation. Look for a 'Recent Transactions' or 'Activity' tab that may provide a quicker overview of yo... ⇲

Limited information displayed in app

Fix: Explore all sections of the app thoroughly, as some information may be nested under different tabs or menus. OR If you need more detailed... ⇲
 
Login issue

Inability to paste login info from password manager

Fix: Check if the app allows for pasting by long-pressing in the password field. If it doesn't work, try switching to another app temporarily to... ⇲

Login page does not support keychain data

Fix: Manually enter your login credentials and save them in the app's settings if available. This can help you avoid re-entering them each time y... ⇲

Password field behavior prevents easy login

Fix: If the password field obscures your input, try using a password manager that can autofill your credentials, reducing the need to see what yo... ⇲

Energy Capital Credit Union not remembering sign-in information

Fix: Check the app settings to see if there is an option to remember your login information. Enable this feature if available. OR If the app c... ⇲
 
Network issue

Server issues preventing access to accounts

Fix: Check the bank's official website or social media for any announcements regarding server outages. This can help you determine if the issue i... ⇲
 
Notifications issue

Alerts lack transaction description details

Fix: Check if there are settings within the app to customize alert notifications. Sometimes, you can adjust what details are included in alerts.... ⇲
 
Compatibility issue

Venmo not integrated into the bank app

Fix: Use Venmo separately for transactions and link your bank account to Venmo for easy transfers. This way, you can still manage your finances e... ⇲
 
Bugs issue

Mobile deposit feature no longer functional

Fix: Ensure that your app is updated to the latest version, as updates can fix bugs related to mobile deposit functionality. OR Try restarting... ⇲
 
Updates issue

No suggested passwords after update

Fix: Check your password manager settings to ensure that the password suggestion feature is enabled. Sometimes updates can reset preferences. O... ⇲
 
Slow issue

Overall app performance is poor

Fix: Clear the app's cache or data through your iPhone settings to improve performance. This can help resolve lagging or freezing issues. OR E... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Bad experience
75.0%

Good experience
25.0%

Neutral
0.0%

~ from our NLP analysis of 36 combined software ratings.

 Switch to these Alternatives:
Texas Capital Bank Mobile
AdelFi Mobile Banking
EnergyMobile
EY Navigate
Cy-Fair FCU Mobile Banking
First Service Credit Union
First Community CU Houston
Smart Financial Mobile
ECCU on the Go
FCCU Card Manager

 Private Data Energy Capital Credit Union collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Sensitive Info
    • Diagnostics