fix problems on TOPCU [iphone]

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—— Run into issues on TOPCU ? Get help pending when official support gets back to you!

TOPCU Mobile Banking
Info:
company: Tucson Old Pueblo Credit Union
: http://www.topcu.org
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Support issue

No way to contact the bank directly

Fix: 1. Use the bank's website: Visit the official website of your bank to find contact information, including phone numbers and email addresses.... ⇲

Lack of customer service availability

Fix: 1. Check the bank's website: Look for customer service hours and contact options on the bank's official website. 2. Use online chat: If ava... ⇲
 
Ads issue

Frequent popups

Fix: 1. Check app settings: Go to the app settings and look for options related to notifications or popups. Disable any unnecessary notifications... ⇲
 
Payments issue

Difficult check deposit process

Fix: 1. Follow the in-app instructions: Make sure to carefully read any instructions provided within the app for check deposits. 2. Ensure good... ⇲

No memo option for transfers

Fix: 1. Use a separate note: Keep a note on your phone or in a notebook to track the purpose of each transfer. 2. Use the bank's website: If the... ⇲

No mobile deposit feature

Fix: 1. Check for updates: Ensure you are using the latest version of the app, as mobile deposit features may be added in updates. 2. Use the ba... ⇲
 
UI issue

Clunky mobile interface

Fix: 1. Familiarize yourself with the layout: Spend some time exploring the app to understand its layout and features better. 2. Use the search... ⇲

Basic app design

Fix: 1. Explore all features: Sometimes, basic designs can still be functional. Take time to explore all features to see if they meet your needs.... ⇲
 
Security issue

No option to see password when entering manually

Fix: 1. Use a password manager: Consider using a password manager app that can securely store and autofill your passwords, making it easier to en... ⇲
 
Login issue

Inconsistent biometric sign-in

Fix: 1. Re-register your biometric data: Go to your iPhone Settings > Face ID & Passcode or Touch ID & Passcode, and re-register your face or fin... ⇲

Frequent username and password re-entry

Fix: 1. Enable 'Remember Me': If the app has a 'Remember Me' option on the login screen, make sure it is checked before logging in. 2. Check you... ⇲
 
Glitches issue

TOPCU glitches prevent login

Fix: 1. Clear the app cache: Go to your iPhone Settings > General > iPhone Storage > TOPCU Mobile Banking > Offload App. Reinstall the app from t... ⇲
 
Stability issue

TOPCU needs stability improvements

Fix: 1. Clear the app cache: Go to your iPhone Settings > General > iPhone Storage > TOPCU Mobile Banking > Offload App. Reinstall the app from t... ⇲
 
Compatibility issue

Limited functionality compared to competitors

Fix: 1. Use the app for essential tasks: Focus on using the app for the features it does offer, such as checking balances and making transfers.... ⇲
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 what users are saying
Bad experience
66.7%

Good experience
33.3%

Neutral
0.0%

~ from our NLP analysis of 15 combined software ratings.

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 Private Data TOPCU collects from your iPhone
  1. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Financial Info
    • Location
    • Identifiers
    • Usage Data
    • Diagnostics