fix problems on OhmPlug [iphone]

—— Run into issues on OhmPlug? Get help pending when official support gets back to you!

OhmPlug

Info:

company: OhmConnect, Inc

: http://help.ohmconnect.com

: www.ohmconnect.com

Chat with our AI-based OhmPlug Support

🛠️ Common OhmPlug Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Occasionally fails to turn on devices

Fix: 1. Ensure that the device is properly plugged into the outlet and that the outlet is functioning. You can test this by plugging in another d... ⇲

No historical electricity use beyond one week

Fix: 1. Check the app settings to see if there is an option to extend the historical data retention period. Some apps allow you to adjust how lon... ⇲

Permissions issue

Requires precise location permission not mentioned in instructions

Fix: 1. Go to your iPhone's Settings, scroll down to the OhmPlug app, and tap on it. 2. Under 'Location', select 'While Using the App' or 'Always... ⇲

Network issue

Connection issues with 2.4GHz network

Fix: 1. Ensure that your router is broadcasting a 2.4GHz signal and that your iPhone is connected to the same network. 2. Restart your router by... ⇲

Devices disconnect after a month

Fix: 1. Check for firmware updates for the OhmPlug in the app settings. Keeping the firmware updated can resolve connectivity issues. 2. Ensure t... ⇲

Cannot remove old network configuration

Fix: 1. Go to the app settings and look for an option to manage network configurations. If available, select the old configuration and choose to... ⇲

Requires Wi-Fi manipulation for setup

Fix: 1. Follow the setup instructions carefully, ensuring that you are connecting to the correct Wi-Fi network during the process. 2. If you enco... ⇲

Settings issue

OhmPlug shows incorrect device settings

Fix: 1. Restart the OhmPlug device by unplugging it for 10 seconds and then plugging it back in. This can refresh the connection and update the a... ⇲

Customization issue

Lacks daily and monthly power consumption graphs

Fix: 1. Check the app settings to see if there is an option to enable or view power consumption graphs. 2. If this feature is not available, cons... ⇲

No option to view historic power wattage usage

Fix: 1. Check the app for any settings related to historical data or usage reports. If available, enable these features. 2. If the app does not s... ⇲

Widgets for quick access not available

Fix: 1. Check the app settings to see if there is an option to enable widgets. If available, follow the prompts to add them to your home screen.... ⇲

Bugs issue

Devices turn off unexpectedly

Fix: 1. Check the app settings for any timers or schedules that may be set to turn off the device. 2. Ensure that the OhmPlug is not overheating,... ⇲

OhmPlug does not show rewards

Fix: 1. Check the app settings to see if there is a section for rewards or promotions. 2. Ensure that you are logged into the correct account tha... ⇲

Cannot manually turn off smart plug

Fix: 1. Check the app for a manual control option. Sometimes, this may be located in a different section than expected. 2. Restart the app to see... ⇲

Difficulties logging in

Fix: 1. Ensure that you are entering the correct username and password. If you have forgotten your password, use the 'Forgot Password' feature to... ⇲

Support issue

Poor customer service response

Fix: 1. Check the app or website for a comprehensive FAQ or help section that may address your issue without needing to contact customer service.... ⇲

Freezing issue

OhmPlug freezes during setup

Fix: 1. Ensure that your iPhone is running the latest version of iOS. Go to Settings > General > Software Update to check for updates. 2. Restart... ⇲

UI issue

Inconsistent device status display

Fix: 1. Restart the OhmPlug device and your router to refresh the connection. 2. Check for any firmware updates for the OhmPlug in the app settin... ⇲

Compatibility issue

No Apple HomeKit integration

Fix: 1. Check the app settings to see if there is an option to enable HomeKit integration. If not, this feature may not be supported. 2. Consider... ⇲

Notifications issue

Auto turns off appliances without notification

Fix: 1. Check the app settings for any timers or schedules that may be set to turn off the device automatically. 2. Ensure that the OhmPlug is no... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

83.7%

Bad experience

12.2%

Neutral

4.2%

~ from our NLP analysis of 839 combined software ratings.

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Private Data OhmPlug collects from your iPhone

Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
- Contact Info
- Identifiers
Data Linked to You: The following data may be collected and linked to your identity:
- Contact Info
- Identifiers
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Location
- Diagnostics