fix problems on CE21 [iphone]

—— Run into issues on CE21 ? Get help pending when official support gets back to you!

CE21 Mobile™

Info:

company: CE21.com

: https://www.ce21.com/about/contact

: www.ce21.com

Chat with our AI-based CE21 Support

🛠️ Common CE21 Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

CE21 crashes frequently

Fix: 1. Restart your iPhone: Sometimes, a simple restart can resolve app crashes. Press and hold the power button until you see the 'slide to pow... ⇲

Cannot download content on iOS

Fix: 1. Check your internet connection: Ensure you are connected to a stable Wi-Fi or cellular network. Try switching between Wi-Fi and cellular... ⇲

Loading issue

CE21 times out when paused

Fix: 1. Adjust auto-lock settings: Go to Settings > Display & Brightness > Auto-Lock and set it to 'Never' while using the app to prevent it from... ⇲

Playback issue

Inability to rewind or fast forward in small increments

Fix: 1. Use the seek bar: Tap on the video to bring up the seek bar, then drag it to the desired point. This may not be precise but can help navi... ⇲

CE21 does not save place when interrupted

Fix: 1. Manually note your place: If the app does not save your place, consider taking a note of the timestamp before exiting the app. OR 2. C... ⇲

Video issue

No landscape mode for video

Fix: 1. Rotate your device: Ensure that your device's orientation lock is off. Swipe down from the top right corner to access the Control Center... ⇲

CE21 does not allow switching between apps without restarting video

Fix: 1. Use picture-in-picture mode: If your device supports it, enable picture-in-picture mode to allow the video to continue playing while you... ⇲

UI issue

Difficult to navigate the app

Fix: 1. Familiarize yourself with the layout: Spend some time exploring the app's menus and features to understand its layout better. Look for a... ⇲

Sensitive scrolling makes navigation frustrating

Fix: 1. Adjust scrolling sensitivity: If your device has a scrolling sensitivity setting, adjust it in Settings > Accessibility > Touch > 3D & Ha... ⇲

Storage issue

Large app size consumes storage

Fix: 1. Offload the app: Go to Settings > General > iPhone Storage, find CE21 Mobile™, and select 'Offload App'. This will remove the app but kee... ⇲

Glitches issue