fix problems on Sephora US [iphone]

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—— Run into issues on Sephora US? Get help pending when official support gets back to you!

Sephora US: Makeup & Skincare
Info:
company: Sephora USA, Inc
: https://www.sephora.com/contact-us
: www.sephora.com
Chat with our AI-based Sephora US Support
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UI issue

Sephora US redirects to home page when switching apps

Fix: Ensure that your device's software is up to date. Go to Settings > General > Software Update and install any available updates. OR Try cl... ⇲

Inconsistent product color representation

Fix: Check product reviews and user-uploaded photos for a more accurate representation of the product color. This can provide a better idea of ho... ⇲

Issues with adding free samples to orders

Fix: Ensure you are following the correct steps to add samples. Check if there are any specific conditions or limits on the number of samples you... ⇲

Problems with viewing product reviews

Fix: Refresh the app or navigate away from the product page and return to it. This can help reload the reviews section properly. OR Check your... ⇲

Navigation back to basket is cumbersome

Fix: Use the back button on your device instead of navigating through the app's menu. This can sometimes be quicker and more efficient. OR Boo... ⇲

Sephora US layout is not optimized for larger screens

Fix: Adjust your device's display settings. Go to Settings > Display & Brightness and try changing the text size or display settings to see if it... ⇲

Inability to view full product details when selecting samples

Fix: Try tapping on the product name or image to see if it opens a detailed view. Sometimes, the full details are hidden behind a secondary scree... ⇲

Sephora US interface feels outdated

Fix: Check for app updates regularly, as developers often release updates that improve the interface and user experience. OR Provide feedback... ⇲

Limited options for viewing product colors

Fix: Look for user-uploaded photos in the reviews section, as these can provide a more accurate representation of the product colors. OR If av... ⇲
 
Glitches issue

Glitches in live chat feature

Fix: Restart the app. Close it completely and reopen it to see if the live chat feature works properly after a fresh start. OR Try using the l... ⇲
 
Compatibility issue

Sephora US does not support Apple Wallet for membership passes

Fix: Manually enter your membership details into the app if you cannot use Apple Wallet. This can help you keep track of your membership without... ⇲
 
Login issue

Frequent login issues

Fix: Reset your password to ensure you are using the correct credentials. Go to the login page and select 'Forgot Password' to initiate a reset.... ⇲
 
Crashes issue

Sephora US crashes or freezes during use

Fix: Force close the app and restart it. Double-tap the home button (or swipe up from the bottom on newer models) and swipe the Sephora app off t... ⇲
 
Notifications issue

Notifications are overwhelming

Fix: Adjust your notification settings within the app. Go to Settings > Notifications and customize which notifications you want to receive. OR... ⇲
 
Payments issue

Errors during checkout process

Fix: Double-check your payment information and shipping address for any errors. Ensure all fields are filled out correctly before proceeding. O... ⇲

Issues with redeeming rewards or points

Fix: Ensure you are following the correct steps to redeem rewards. Check the app's rewards section for specific instructions. OR Try logging o... ⇲
 
Updates issue

Inability to manually update membership pass

Fix: Check the app settings for a manual update option. Sometimes, this can be found under account settings or membership details. OR If the a... ⇲
 
Search issue

Sephora US does not retain search history

Fix: Try logging out and logging back into the app to see if this resets the search history feature. OR Keep a personal note of your frequentl... ⇲
 
Loading issue

Inconsistent loading of product images

Fix: Refresh the app or navigate away from the product page and return to it to see if the images load correctly. OR Check your internet conne... ⇲
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 what users are saying
Good experience
98.3%

Bad experience
1.0%

Neutral
0.7%

~ from our NLP analysis of 423,072 combined software ratings.

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 Private Data Sephora US collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Purchases
    • Search History
    • Identifiers
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Location
    • Contact Info
    • User Content
    • Search History
    • Identifiers
    • Usage Data
    • Sensitive Info
    • Diagnostics