fix problems on 广发银行 [iphone]

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—— Run into issues on 广发银行? Get help pending when official support gets back to you!

广发银行
Info:
company: 广发银行股份有限公司
: http://www.cgbchina.com.cn
Chat with our AI-based 广发银行 Support
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UI issue

UI难看

Fix: Explore the app settings to see if there are any themes or display options that can improve the visual experience. OR Provide feedback wi... ⇲

界面设计复杂

Fix: Take some time to explore the app's features and familiarize yourself with the layout. Look for a help or tutorial section within the app.... ⇲

锁屏后无法返回菜单

Fix: Try swiping up from the bottom of the screen (or double-clicking the home button) to access the app switcher and return to the app. OR If... ⇲
 
Account issue

查询卡号错误

Fix: Double-check the card number you are entering for any typos or errors. Ensure you are using the correct format as required by the app. OR... ⇲

交易记录混乱

Fix: Use the filter options within the app to sort your transaction history by date, amount, or type to make it easier to find specific transacti... ⇲

理财产品缺失

Fix: Check if there are any filters applied in the app that may be hiding certain financial products. Reset any filters to view all available opt... ⇲
 
Crashes issue

闪退

Fix: Clear the app's cache by going to your iPhone settings, selecting the app, and choosing to clear cache if available. If not, try restarting... ⇲

闪退问题

Fix: Ensure your iPhone has enough storage space available, as low storage can cause apps to crash. Delete unnecessary files or apps to free up s... ⇲
 
Login issue

升级后无法登录

Fix: Ensure you are entering the correct login credentials. If you forgot your password, use the 'Forgot Password' feature to reset it. OR If... ⇲

登录慢

Fix: Ensure you have a stable internet connection. Try switching between Wi-Fi and mobile data to see if it improves login speed. OR If the ap... ⇲
 
Freezing issue

永久冻结提示

Fix: Check if there are any notifications or messages in the app regarding your account status. Follow any instructions provided to resolve the i... ⇲
 
Compatibility issue

无法使用APP换里程

Fix: Verify that you have met all the requirements for redeeming miles through the app. Check the terms and conditions for any restrictions. OR... ⇲

适配问题

Fix: Ensure your iPhone is updated to the latest iOS version, as compatibility issues can arise from outdated software. OR If the app is not f... ⇲
 
Bugs issue

老异常

Fix: Clear the app's cache and data through your iPhone settings to remove any outdated information that may be causing issues. OR If the prob... ⇲
 
Slow issue

软件启动慢

Fix: Close any other apps running in the background to free up memory and improve performance when launching the app. OR Restart your iPhone t... ⇲
 
Updates issue

更新信息慢

Fix: Check your internet connection to ensure it is stable and fast. A poor connection can slow down data updates in the app. OR Try logging o... ⇲
 
Payments issue

商品价格高

Fix: Compare prices with other banking apps or financial services to ensure you are getting the best deal. Look for promotions or discounts offer... ⇲
 
Network issue

网络错误

Fix: Check your internet connection and ensure you are connected to Wi-Fi or have a strong mobile data signal. Restart your router if necessary.... ⇲
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 what users are saying
Bad experience
75.0%

Good experience
20.8%

Neutral
4.2%

~ from our NLP analysis of 24 combined software ratings.

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 Private Data 广发银行 collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Location
    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Health & Fitness
    • Financial Info
    • User Content
    • Identifiers
    • Sensitive Info
    • Diagnostics
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Search History
    • Usage Data
    • Diagnostics