—— Run into issues on Crystal & Rock Identifier? Get help pending when official support gets back to you!
—— Experiencing any of these problems? Get a solution tailored for you below;
Fix: 1. Close Background Apps: Double-click the Home button (or swipe up from the bottom on iPhones without a Home button) to view all open apps.... ⇲
Fix: 1. Ensure Good Lighting: Make sure you are in a well-lit area when using the identification feature. Poor lighting can affect the app's abil... ⇲
Fix: 1. Maximize Free Scans: Use your free scans wisely by ensuring you are scanning items you are most interested in identifying. Prioritize you... ⇲
Fix: 1. Check Payment Method: Ensure that your payment method is valid and has sufficient funds. Go to Settings > [Your Name] > Payment & Shippin... ⇲
Fix: 1. Explore Free Features: Familiarize yourself with all the free features available in the app. Make sure you are utilizing everything befor... ⇲
Fix: 1. Check Internet Connection: Ensure you have a stable internet connection. If you are on Wi-Fi, try switching to mobile data or vice versa... ⇲
Fix: 1. Use Multiple Angles: When taking pictures for identification, try capturing images from different angles and distances. This can help the... ⇲
Fix: 1. Check FAQs: Before reaching out, check the app's FAQ section for common issues and solutions. This can save time and provide immediate an... ⇲
Fix: 1. Update the App: Ensure you are using the latest version of the app. Go to the App Store and check for updates. 2. Restart Your iPhone: Re... ⇲
Fix: 1. Use Additional Resources: Consider using other apps or websites that specialize in rock identification to supplement the information prov... ⇲