fix problems on Shining Mask [iphone]

—— Run into issues on Shining Mask? Get help pending when official support gets back to you!

Shining Mask

Info:

company: Shenzhen Heaton Technology Co., Ltd.

: http://www.heaton.com.cn

Chat with our AI-based Shining Mask Support

🛠️ Common Shining Mask Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Shining Mask does not connect to the mask reliably

Fix: 1. Ensure that Bluetooth is enabled on your iPhone and that the mask is charged. 2. Restart both the app and your iPhone. 3. Go to Settings... ⇲

0% of users had this problem

Inability to upload custom moving images or videos

Fix: 1. Check the app's supported file formats and ensure your moving images or videos are in the correct format. 2. Use a video converter tool t... ⇲

17% of users had this problem

Customization issue

Limited character count for scrolling marquee

Fix: 1. Try shortening your text to fit within the character limit. Use abbreviations or remove unnecessary words. 2. Consider using multiple scr... ⇲

Limited control over animation speed

Fix: 1. Check the app settings to see if there is an option to adjust animation speed. If not, consider using a different animation or effect tha... ⇲

Lack of prescription lens option

Fix: 1. Consider using contact lenses while using the mask if you require prescription lenses. 2. Look for third-party lens options that may fit... ⇲

No option to customize light placement

Fix: 1. Check the app settings to see if there are any options for light customization. If not, consider using the default settings that best sui... ⇲

Limited library of animated masks

Fix: 1. Regularly check for app updates, as new masks may be added over time. 2. Explore online communities or forums where users may share custo... ⇲

Freezing issue

Shining Mask freezes or gets stuck during loading

Fix: 1. Force close the app by swiping up from the bottom of the screen and swiping the app off the screen. Then reopen the app. 2. Restart your... ⇲

Loading issue

DIY function often times out

Fix: 1. Ensure that your internet connection is stable, as a weak connection can cause timeouts. 2. Try reducing the complexity of the DIY projec... ⇲

UI issue

DIY images do not match expected output

Fix: 1. Double-check the dimensions and format of the images you are uploading to ensure they meet the app's requirements. 2. Use the app's previ... ⇲

Pixelation issues in DIY section

Fix: 1. Use higher resolution images when creating DIY designs to reduce pixelation. 2. Avoid using images that are too small or low quality, as... ⇲

Navigation is complicated

Fix: 1. Familiarize yourself with the app's layout by exploring each section. Take notes on where specific features are located. 2. Look for a tu... ⇲

Compatibility issue

Bluetooth compatibility issues

Fix: 1. Ensure that your iPhone's Bluetooth is updated and compatible with the mask. Check the mask's manual for specific Bluetooth version requi... ⇲

Bugs issue

Incorrect song artist displayed

Fix: 1. Ensure that the music app you are using is updated and that the song metadata is correct. 2. Try playing a different song to see if the i... ⇲

Performance issue

Inconsistent performance after initial use

Fix: 1. Restart the app and your iPhone to refresh the performance. 2. Clear the app cache by going to Settings > General > iPhone Storage, selec... ⇲

Audio issue

No sound or sound changes when using music feature

Fix: 1. Ensure that the volume on your iPhone is turned up and not muted. 2. Check the app settings to see if there is an option to enable sound... ⇲

Settings issue

Difficulty in saving and adjusting multiple masks

Fix: 1. Create a naming convention for your masks to keep track of them easily. 2. Use the app's export feature (if available) to save masks to y... ⇲