Fix Shining Mask errors on iphone

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17 problems reported in the past 24 hours

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UI
DIY images do not match expected output

🛠️ 1. Double-check the dimensions and format of the images you are uploading to ensure they meet the ap... show fix »
Pixelation issues in DIY section

🛠️ 1. Use higher resolution images when creating DIY designs to reduce pixelation. 2. Avoid using image... show fix »
Navigation is complicated

🛠️ 1. Familiarize yourself with the app's layout by exploring each section. Take notes on where specifi... show fix »
 
Customization
Limited control over animation speed

🛠️ 1. Check the app settings to see if there is an option to adjust animation speed. If not, consider u... show fix »
Limited character count for scrolling marquee

🛠️ 1. Try shortening your text to fit within the character limit. Use abbreviations or remove unnecessa... show fix »
Lack of prescription lens option

🛠️ 1. Consider using contact lenses while using the mask if you require prescription lenses. 2. Look fo... show fix »
No option to customize light placement

🛠️ 1. Check the app settings to see if there are any options for light customization. If not, consider... show fix »
Limited library of animated masks

🛠️ 1. Regularly check for app updates, as new masks may be added over time. 2. Explore online communiti... show fix »
 
Uploads
Inability to upload custom moving images or videos

🛠️ 1. Check the app's supported file formats and ensure your moving images or videos are in the correct... show fix »
 
Compatibility
Bluetooth compatibility issues

🛠️ 1. Ensure that your iPhone's Bluetooth is updated and compatible with the mask. Check the mask's man... show fix »
 
Bugs
Incorrect song artist displayed

🛠️ 1. Ensure that the music app you are using is updated and that the song metadata is correct. 2. Try... show fix »
 
Performance
Inconsistent performance after initial use

🛠️ 1. Restart the app and your iPhone to refresh the performance. 2. Clear the app cache by going to Se... show fix »
 
Freezing
App freezes or gets stuck during loading

🛠️ 1. Force close the app by swiping up from the bottom of the screen and swiping the app off the scree... show fix »
 
Audio
No sound or sound changes when using music feature

🛠️ 1. Ensure that the volume on your iPhone is turned up and not muted. 2. Check the app settings to se... show fix »
 
Settings
Difficulty in saving and adjusting multiple masks

🛠️ 1. Create a naming convention for your masks to keep track of them easily. 2. Use the app's export f... show fix »
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 Contact Support
Developer:
Shenzhen Heaton Technology Co., Ltd.
Email:
  http://www.heaton.com.cn
Terms/Privacy:
⚔️ http://www.heaton.com.cn/policy.html
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 Private Data Shining Mask collects from your iPhone
  1. Data Not Collected: The developer does not collect any data from this app.

 Breakdown of Software Ratings
Positive experience
48.8%

Negative experience
36.1%

Neutral
15.1%

~ from our NLP analysis of 285 combined software ratings.