fix problems on >artecard [iphone]

—— Run into issues on >artecard? Get help pending when official support gets back to you!

>artecard

Info:

company: Scabec Spa

: http://campaniaartecard.it/contatti

Chat with our AI-based >artecard Support

🛠️ Common >artecard Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Does not use face recognition or keychain

Fix: While the app does not support Face ID or Keychain, you can manually save your login credentials in a secure notes app or a password manager... ⇲

Loses track of subscription

Fix: To keep track of your subscription, take a screenshot of your subscription confirmation email or save it in a dedicated folder in your email... ⇲

UI issue

Pass may not appear upon opening

Fix: If the pass does not appear, try closing the app completely and reopening it. You can do this by swiping up from the bottom of the screen (o... ⇲

User interface is not friendly

Fix: Familiarize yourself with the app by exploring all its features and settings. Sometimes, spending a little time navigating can help you unde... ⇲

Times out and requires frequent logins

Fix: Check your app settings for any session timeout settings. If available, adjust them to a longer duration if possible. Additionally, ensure t... ⇲

Cannot stay logged in

Fix: Check your device settings to ensure that the app is allowed to run in the background and that battery optimization settings are not restric... ⇲

Requires re-entering information frequently

Fix: Make sure that you are saving your information within the app if there is an option to do so. Look for a 'Save' or 'Remember Me' checkbox wh... ⇲

Payments issue

Payment system fails multiple times

Fix: Ensure that your payment information is correctly entered in the app. Go to the payment settings and verify that your card details are accur... ⇲

Support issue

Slow support response

Fix: While waiting for support, check the app's FAQ or help section for common issues and solutions. Many times, you can find answers to your que... ⇲

Settings issue

Pass activation process is unclear

Fix: Refer to any user guides or tutorials available within the app or on the website. These resources often provide step-by-step instructions fo... ⇲

Bugs issue

Counts first day as day one for pass duration

Fix: Keep track of your pass duration manually by marking the start date on a calendar or using a reminder app to alert you when the pass is abou... ⇲

Compatibility issue

QR code does not work at metro stations

Fix: Ensure that the QR code is clearly visible and not damaged. Try adjusting the brightness of your screen or moving closer to the scanner to i... ⇲

Network issue

Difficult to retrieve pass in low signal areas

Fix: Before heading to an area with low signal, open the app and ensure that your pass is fully loaded. This way, you can access it offline if ne... ⇲