fix problems on Global Citizen [iphone]

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—— Run into issues on Global Citizen? Get help pending when official support gets back to you!

Global Citizen: Take Action
Info:
company: Global Poverty Project, Inc
: https://www.globalcitizen.org/enquiries/contact-us/
: www.globalcitizen.org
Chat with our AI-based Global Citizen Support
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Crashes issue

Global Citizen crashes upon opening

Fix: 1. Clear app cache: Go to your iPhone's Settings > General > iPhone Storage, find Global Citizen, and select 'Offload App'. This will clear... ⇲
 
Bugs issue

Unable to claim tickets due to errors

Fix: 1. Check internet connection: Ensure you have a stable internet connection. Switch between Wi-Fi and cellular data to see if the issue persi... ⇲

Social media actions do not grant points

Fix: 1. Verify social media accounts: Ensure that your social media accounts are properly linked to the Global Citizen app. Go to the settings wi... ⇲

No new actions refresh after completion

Fix: 1. Pull to refresh: Try pulling down on the main action screen to refresh the list of available actions. 2. Restart the app: Close the app... ⇲

Error messages when completing actions

Fix: 1. Check internet connection: Ensure you have a stable internet connection while completing actions. 2. Restart the app: Close the app and... ⇲

Stuck on certain petitions

Fix: 1. Refresh the app: Close the app completely and reopen it to see if you can advance. 2. Check internet connection: Ensure you have a stabl... ⇲

Difficulty in redeeming rewards section

Fix: 1. Check internet connection: Ensure you have a stable internet connection while trying to redeem rewards. 2. Restart the app: Close the ap... ⇲
 
UI issue

UI does not indicate completed actions

Fix: 1. Refresh the app: Close and reopen the app to see if the UI updates to reflect completed actions. 2. Check for updates: Ensure you are us... ⇲
 
Freezing issue

Global Citizen freezes and does not allow advancement

Fix: 1. Force close the app: Double-click the home button (or swipe up from the bottom on newer iPhones) and swipe up on the Global Citizen app t... ⇲
 
Gameplay issue

Limited options for rewards

Fix: 1. Regularly check the rewards section: Rewards may change frequently, so check back often for new options. 2. Engage with the community: J... ⇲
 
Messages issue

Inability to leave messages in campaigns

Fix: 1. Check app permissions: Go to your iPhone's Settings > Privacy > Microphone and ensure the Global Citizen app has permission to access the... ⇲
 
Login issue

Login issues with email recognition

Fix: 1. Check email spelling: Ensure that you are entering your email address correctly, with no typos. 2. Reset password: If you suspect your e... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
59.5%

Bad experience
31.4%

Neutral
9.1%

~ from our NLP analysis of 121 combined software ratings.

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 Private Data Global Citizen collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Contact Info
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
    • Identifiers
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data
    • Diagnostics