fix problems on Sprout Social [iphone]

—— Run into issues on Sprout Social? Get help pending when official support gets back to you!

Sprout Social

Info:

company: Sprout Social, Inc.

: https://twitter.com/sproutsupport

: sproutsocial.com

Chat with our AI-based Sprout Social Support

🛠️ Common Sprout Social Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

server errors prevent posting

Fix: Check your internet connection to ensure you have a stable connection. If you're on Wi-Fi, try switching to mobile data or vice versa. Resta... ⇲

keyboard covers typing area on iPhone X

Fix: Try rotating your iPhone to landscape mode while typing. This often provides more screen space and can prevent the keyboard from covering th... ⇲

Bugs issue

numerous bugs in latest update

Fix: Check for any available updates for the app in the App Store. Developers often release patches to fix bugs. Go to the App Store, tap on your... ⇲

frequent errors and failed saves

Fix: Ensure that you have enough storage space on your iPhone. Go to Settings > General > iPhone Storage to check. If storage is low, delete unne... ⇲

Messages issue

missing messages in Smart Inbox

Fix: Refresh the Smart Inbox by pulling down on the screen to reload the messages. This can help in fetching any missed messages. OR Check you... ⇲

Notifications issue

limited reminder notifications for posting

Fix: Go to Settings > Notifications > Sprout Social and ensure that notifications are enabled. Adjust the settings to allow for more frequent rem... ⇲

Glitches issue

glitches in mobile app functionality

Fix: Force close the app by swiping up from the bottom of the screen and swiping the Sprout Social app off the screen. Then reopen the app to see... ⇲

Compatibility issue

link preview issues with Facebook

Fix: Check the link you are trying to share. Ensure it is a valid URL and that the website is not blocking previews. You can test the link in a b... ⇲

Sprout Social does not match desktop features

Fix: Familiarize yourself with the differences between the mobile and desktop versions. Some features may not be available on mobile due to scree... ⇲

limited social network availability

Fix: Check the app's settings to see if there are options to connect additional social networks. Some networks may require separate permissions o... ⇲

Crashes issue

Sprout Social crashes when editing posts

Fix: Make sure your iPhone's iOS is up to date. Go to Settings > General > Software Update to check for updates. An outdated iOS can cause compat... ⇲

Permissions issue

cannot access TikTok content

Fix: Ensure that your TikTok account is properly linked to Sprout Social. Go to your account settings in Sprout Social and check the linked accou... ⇲

unable to view Facebook private messages

Fix: Ensure that your Facebook account is properly linked to Sprout Social and that you have granted all necessary permissions for message access... ⇲

posting issues without approval

Fix: Check your account settings to ensure that you have the necessary permissions to post without approval. You may need to adjust your user rol... ⇲

UI issue

cannot crop images in app

Fix: Use an external photo editing app to crop your images before uploading them to Sprout Social. Apps like Snapseed or the built-in Photos app... ⇲

reposting feature cuts off images

Fix: Before reposting, check the image dimensions and ensure they meet the requirements for the platform you are posting to. Resize images using... ⇲

mobile functionality is poor

Fix: Ensure that your app is updated to the latest version, as updates often include performance improvements. Check the App Store for updates.... ⇲

Loading issue

forbidden errors when loading content

Fix: Log out of the app and log back in to refresh your session. This can sometimes resolve permission-related issues. OR Check your internet... ⇲

Uploads issue

lack of content upload options

Fix: Explore the app settings to see if there are any options to enable additional content upload features. Sometimes, features are hidden in set... ⇲

inability to schedule multiple Instagram posts

Fix: Check if your Instagram account is a business account, as personal accounts may have limitations on scheduling. You can switch to a business... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

77.9%

Bad experience

16.5%

Neutral

5.6%

~ from our NLP analysis of 1,172 combined software ratings.

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Private Data Sprout Social collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Location
- Contact Info
- Search History
- Identifiers
- Usage Data
- Diagnostics