fix problems on JOANN [iphone]

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—— Run into issues on JOANN? Get help pending when official support gets back to you!

JOANN - Shopping & Crafts
Info:
company: Jo-Ann Stores, Inc.
: https://www.joann.com/contactus
: www.joann.com
Chat with our AI-based JOANN Support
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Bugs issue

Inconsistent inventory information

Fix: 1. Refresh Inventory: Try refreshing the app by pulling down on the main screen to reload the inventory data. This can help update the infor... ⇲

Coupons often do not apply

Fix: 1. Check Coupon Validity: Ensure that the coupon is still valid and applicable to the items in your cart. Some coupons have restrictions on... ⇲

Order history is often unavailable

Fix: 1. Log Out and Log Back In: Sometimes, logging out of your account and logging back in can refresh your order history. 2. Check Internet Con... ⇲

Items in cart do not match in-store prices

Fix: 1. Check Store Prices: Call your local store to confirm prices, as app prices may not always reflect in-store pricing. 2. Refresh the App: P... ⇲
 
Syncing issue

Cart items disappear or do not update

Fix: 1. Ensure App is Updated: Check for updates in the App Store to ensure you have the latest version of JOANN, which may fix cart issues. 2. L... ⇲

JOANN does not sync with website features

Fix: 1. Log Out and Log Back In: Sometimes, logging out of your account and logging back in can help sync your account features between the app a... ⇲
 
Payments issue

Difficulties with checkout process

Fix: 1. Check Payment Information: Ensure that your payment information is up to date in the app settings. Go to your account settings and verify... ⇲
 
Glitches issue

Search function is glitchy

Fix: 1. Use Specific Keywords: Try using more specific keywords or phrases when searching for items to improve search results. 2. Clear Search Hi... ⇲
 
Customization issue

Cannot favorite items easily

Fix: 1. Check for Updates: Make sure the app is updated to the latest version, as this may resolve issues with the favorites feature. 2. Use the... ⇲

No option for team member discounts

Fix: 1. Check Account Settings: Ensure that your account is set up correctly to receive team member discounts. Go to your account settings and ve... ⇲

Cannot add replacements for out of stock items

Fix: 1. Check for Alternatives: If an item is out of stock, manually search for similar items in the app that may serve as replacements. 2. Use t... ⇲

Limited functionality for saved items

Fix: 1. Use the Wishlist Feature: If the app has a wishlist feature, use it to save items for later, as this may provide better functionality tha... ⇲
 
Camera issue

Scanning feature does not work

Fix: 1. Check Camera Permissions: Go to iPhone Settings > Privacy > Camera and ensure that JOANN has permission to access your camera. 2. Restart... ⇲
 
Settings issue

JOANN does not retain selected store for pickup

Fix: 1. Set Store Preferences: Go to your account settings and ensure that your preferred store is set correctly. This may help the app remember... ⇲
 
UI issue

Partial images of products

Fix: 1. Refresh the App: Pull down on the main screen to refresh the app and see if the images load fully. 2. Check Internet Connection: Ensure y... ⇲
 
Compatibility issue

No landscape mode support

Fix: 1. Use the App in Portrait Mode: While the app may not support landscape mode, you can still use it effectively in portrait mode. 2. Provide... ⇲
 
Login issue

Frequent sign-in issues

Fix: 1. Reset Password: If you are having trouble signing in, try resetting your password through the app or website to ensure you have the corre... ⇲
 
Crashes issue

JOANN closes unexpectedly during shopping

Fix: 1. Update the App: Go to the App Store and check for updates for JOANN. Installing the latest version may fix unexpected crashes. 2. Restart... ⇲
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 what users are saying
Good experience
96.8%

Neutral
2.4%

Bad experience
0.8%

~ from our NLP analysis of 651,879 combined software ratings.

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 Private Data JOANN collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Location
    • Contact Info
    • User Content
    • Search History
    • Browsing History
    • Identifiers
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics