fix problems on SactoCU [iphone]

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—— Run into issues on SactoCU? Get help pending when official support gets back to you!

SactoCU
Info:
company: SACRAMENTO CREDIT UNION
: https://www.sactocu.org/Modals/Contact-Us-1
: www.sactocu.org
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Bugs issue

Mobile check deposit functionality is poor

Fix: Ensure that you are following the app's guidelines for mobile check deposits, such as taking clear photos of the front and back of the check... ⇲
 
Downloads issue

Cannot print or save bank statements from app

Fix: Check if the app has a 'Download Statement' feature. If available, use it to download your statement as a PDF, which you can then print. O... ⇲
 
Settings issue

Bill Pay does not allow adjustments to recurring bills

Fix: Check if you can edit the recurring bill settings by navigating to the Bill Pay section, selecting the bill, and looking for an 'Edit' optio... ⇲

Mobile deposit limit is too low

Fix: Check if there are options within the app to request a limit increase. Some banks allow users to submit a request for higher limits through... ⇲
 
Messages issue

Text message alerts use a unique phone number

Fix: Verify that your phone number is correctly entered in the app's settings under 'Notifications' or 'Alerts'. If it is incorrect, update it to... ⇲
 
UI issue

Dash does not show total number of debit card transactions

Fix: Try refreshing the Dash feature by pulling down on the screen to reload the data. This can sometimes update the displayed information. OR... ⇲
 
Freezing issue

Mobile deposit feature freezes

Fix: Close the app completely and restart it. This can help clear any temporary glitches that may be causing the freeze. OR If the issue persi... ⇲
 
Payments issue

Deposits over $225 are withheld for several days

Fix: Check the app for any notifications or messages regarding deposit holds. This may be a standard policy for larger deposits, and you can find... ⇲

Same bank transfers are not immediate

Fix: Check if there are any specific cut-off times for transfers within the app. Transfers initiated after a certain time may not process until t... ⇲
 
Slow issue

SactoCU is slow and delayed in showing transactions

Fix: Ensure that your internet connection is stable. Switch between Wi-Fi and cellular data to see if performance improves. OR Clear the app's... ⇲
 
Login issue

Password changes lock users out

Fix: After changing your password, ensure you are using the new password to log in. If you are locked out, use the 'Forgot Password' feature to r... ⇲

Temporary password issue prevents sign-in

Fix: Ensure that you are entering the temporary password exactly as it was provided, including any uppercase letters or special characters. OR... ⇲
 
Customization issue

SactoCU lacks night mode

Fix: Check your iPhone's display settings. Go to Settings > Display & Brightness and enable 'Night Shift' or 'Dark Mode' to reduce eye strain at... ⇲
 
Compatibility issue

SactoCU is non-accessible after upgrade

Fix: Try restarting your iPhone after the upgrade. This can help resolve any temporary issues caused by the update. OR If the app remains inac... ⇲
 
Account issue

Only allows sign-in for one account

Fix: Check if the app has a multi-account feature in the settings. If it does, follow the prompts to add another account. OR If the app does n... ⇲
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 what users are saying
Good experience
95.6%

Bad experience
2.3%

Neutral
2.1%

~ from our NLP analysis of 1,388 combined software ratings.

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 Private Data SactoCU collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location