fix problems on OCTO [iphone]

—— Run into issues on OCTO ? Get help pending when official support gets back to you!

OCTO by CIMB Vietnam

Info:

company: CIMB Bank (VN) Ltd.

: https://www.cimbbank.com.vn/vi/personal/help-and-support/contact-us.html

: www.cimbbank.com.vn

Chat with our AI-based OCTO Support

🛠️ Common OCTO Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

OCTO sometimes freezes during login

Fix: 1. Restart the App: Close the OCTO app completely by swiping it away from the app switcher. Then, reopen the app and try logging in again. T... ⇲

Error messages during ID scanning

Fix: 1. Ensure Good Lighting: Make sure you are in a well-lit area when scanning your ID. Poor lighting can cause the scanner to misread the ID,... ⇲

Slow issue

Slow processing speed

Fix: 1. Clear App Cache: Go to your iPhone settings, find the OCTO app, and look for an option to clear cache or data. This can help improve the... ⇲

Updates issue

Unannounced switch to regular transfer

Fix: 1. Check App Settings: Go to the settings within the OCTO app and look for transfer options. Ensure that you have selected the correct trans... ⇲

Notifications issue

Lack of timely notifications for transaction changes

Fix: 1. Enable Notifications: Go to your iPhone Settings > Notifications > OCTO and ensure that notifications are enabled. This will allow the ap... ⇲

Support issue

Poor customer experience

Fix: 1. Use In-App Help: Check if the OCTO app has a help or support section. Many apps provide FAQs or troubleshooting tips that can enhance you... ⇲

Security issue

Inability to verify biometric data

Fix: 1. Re-register Biometric Data: Go to your iPhone Settings > Face ID & Passcode (or Touch ID & Passcode) and remove the existing biometric da... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

58.3%

Bad experience

41.7%

Neutral

0.0%

~ from our NLP analysis of 12 combined software ratings.

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Private Data OCTO collects from your iPhone

Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
- Identifiers
- Usage Data
Data Linked to You: The following data may be collected and linked to your identity:
- Contact Info
- User Content
- Identifiers
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Financial Info
- Location
- Identifiers
- Usage Data