fix problems on The CompTIA Self-Paced EReader [iphone]

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—— Run into issues on The CompTIA Self-Paced EReader? Get help pending when official support gets back to you!

The CompTIA Self-Paced eReader
Info:
company: CompTIA, Inc.
: https://help.comptia.org
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Crashes issue

Occasional crashes

Fix: Ensure that your app is updated to the latest version. Go to the App Store, search for the CompTIA Self-Paced eReader, and check for updates... ⇲
 
Freezing issue

The CompTIA Self-Paced eReader becomes unresponsive

Fix: Force close the app by double-tapping the home button (or swiping up from the bottom on newer iPhones) and swiping the eReader app off the s... ⇲
 
UI issue

Text at the bottom of the page is not visible

Fix: Check the app's settings for any text size or layout options that may help adjust the view. Try changing the font size or layout to see if i... ⇲

Navigation scroll bar covers last paragraph

Fix: Try adjusting the text size or layout in the app settings to see if it moves the text away from the scroll bar. OR As a temporary fix, yo... ⇲

Scroller ends after three paragraphs

Fix: Try adjusting the text size or layout settings in the app to see if it allows for more text to be displayed before the scroller appears. O... ⇲

Cannot read complete page

Fix: Adjust the zoom settings in the app to fit the page better on your screen. You can usually do this by pinching the screen to zoom in or out.... ⇲

Words are cut off

Fix: Adjust the text size or layout settings in the app to ensure that the text fits properly on the screen. Look for options that allow you to c... ⇲

Zoom automatically resets

Fix: Check the app settings for any options related to zoom or display preferences. Some apps have a setting that allows you to lock the zoom lev... ⇲
 
Login issue

Consistently logs users out

Fix: Check your internet connection. A weak or unstable connection can cause the app to log you out. Ensure you have a strong Wi-Fi or cellular s... ⇲

Default login page issue

Fix: Clear the app's cache by deleting and reinstalling it. This can help reset any default settings that may be causing issues. OR Check if t... ⇲

Cannot login to read

Fix: Double-check your login credentials for accuracy. Ensure that you are entering the correct username and password. OR If you have forgotte... ⇲

Sign-in issues

Fix: Double-check your internet connection. A weak connection can cause sign-in issues. Ensure you have a stable Wi-Fi or cellular signal. OR... ⇲
 
Downloads issue

Requires re-downloading books

Fix: Ensure that you have enough storage space on your device. Go to Settings > General > iPhone Storage to check available space and delete unne... ⇲
 
Settings issue

Activation instructions unclear

Fix: Look for a help or FAQ section within the app that may provide clearer instructions on activation. Sometimes, these sections can clarify the... ⇲
 
Compatibility issue

Two eReaders causing confusion

Fix: Consolidate your reading materials into one eReader app to avoid confusion. Choose the one that best meets your needs and transfer your book... ⇲
 
Screen issue

Page not fitting screen

Fix: Adjust the zoom settings in the app. You can usually do this by pinching the screen to zoom in or out until the page fits properly. OR Ch... ⇲

Screen resizing limitations

Fix: Check the app settings for any options related to screen size or layout adjustments. Some apps allow you to customize how content is display... ⇲
 
Glitches issue

Jittery page flipping

Fix: Close any other apps running in the background to free up system resources. This can help improve performance and reduce jitteriness. OR... ⇲
 
Updates issue

Highlights wiped after update

Fix: Check if the app has a backup feature that allows you to save highlights before an update. If available, use it to prevent loss of highlight... ⇲
 
Syncing issue

Books not showing up

Fix: Ensure that you are logged into the correct account where your books are stored. Sometimes, logging into a different account can cause books... ⇲
 
Bugs issue

Endless loop bug in fullscreen mode

Fix: Try exiting fullscreen mode by tapping the screen or using the designated exit button. This may help break the loop. OR If the issue pers... ⇲
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 what users are saying
Bad experience
82.4%

Neutral
9.8%

Good experience
7.8%

~ from our NLP analysis of 51 combined software ratings.

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 Private Data The CompTIA Self-Paced eReader collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Contact Info
    • User Content
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Search History
    • Usage Data
    • Diagnostics