fix problems on PSO [iphone]

​

—— Run into issues on PSO ? Get help pending when official support gets back to you!

PSO Mobile App
Info:
company: American Electric Power
: http://PSOklahoma.com
Chat with our AI-based PSO Support
   Hello! How can I assist you?  

characters left:
 
Security issue

Touch ID feature not working

Fix: 1. Check Touch ID Settings: Go to Settings > Touch ID & Passcode and ensure that the PSO Mobile App is enabled under 'Use Touch ID For'. 2.... ⇲
 
Payments issue

Automatic payment lacks flexibility

Fix: 1. Review Payment Settings: Open the app and navigate to the payment settings. Check if there are options to modify the payment schedule or... ⇲

No confirmation emails for payments

Fix: 1. Check Spam/Junk Folder: Sometimes, confirmation emails may end up in the spam or junk folder. Check there to see if the emails are being... ⇲

PSO does not display payment methods

Fix: 1. Check Account Settings: Go to the payment settings in the app to see if your payment methods are listed. If not, try adding them again.... ⇲

PSO does not allow for payment postponement

Fix: 1. Review Payment Options: Check the payment settings in the app to see if there are any options for postponing payments. 2. Use Manual Pay... ⇲
 
Bugs issue

Key features broken

Fix: 1. Update the App: Ensure you have the latest version of the app installed. Go to the App Store and check for updates. 2. Restart the App:... ⇲
 
UI issue

Links redirect to website

Fix: 1. Check App Settings: Ensure that the app settings allow for in-app browsing. Some apps have options to open links within the app. 2. Upda... ⇲

PSO does not show energy usage

Fix: 1. Check Permissions: Go to Settings > Privacy > Location Services and ensure that the PSO Mobile App has the necessary permissions to acces... ⇲
 
Network issue

Service disconnection issues

Fix: 1. Check Network Connection: Ensure your device has a stable internet connection. Switch between Wi-Fi and mobile data to see if the issue p... ⇲
 
Support issue

Poor customer support for app

Fix: 1. Use In-App Support: Check if the app has a support or help section where you can find FAQs or submit a request. 2. Community Forums: Loo... ⇲

Lack of support for mobile app

Fix: 1. Use In-App Help: Check if the app has a help or support section for troubleshooting common issues. 2. Community Forums: Look for user fo... ⇲
 
Updates issue

No updates or fixes for ongoing issues

Fix: 1. Check for Updates: Regularly check the App Store for updates to ensure you have the latest version. 2. Monitor Community Feedback: Follo... ⇲
 
Performance issue

Inconsistent performance

Fix: 1. Restart Your Device: Sometimes, a simple restart of your iPhone can improve app performance. 2. Free Up Storage: Check your iPhone stora... ⇲
 
Notifications issue

PSO fails to notify about payment due

Fix: 1. Check Notification Settings: Go to Settings > Notifications > PSO Mobile App and ensure notifications are enabled. 2. Update the App: Ma... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Bad experience
56.3%

Good experience
35.9%

Neutral
7.8%

~ from our NLP analysis of 64 combined software ratings.

 Switch to these Alternatives:
Oklahoma Natural Gas
Tulsa 311
Hutch's Rewards
OG&E
Cox App
Yale Cleaners
GoPioneer
Cox Homelife
My Shelter App
KickBack Points

 Private Data PSO collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Identifiers
    • Usage Data
    • Other Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics