fix problems on Smart Assist [iphone]

—— Run into issues on Smart Assist? Get help pending when official support gets back to you!

Smart Assist

Info:

company: Sennheiser electronic SE & Co. KG

: https://www.sennheiser.com/en-us/catalog/products/software/smart-assist/smart-assist-app-111112

: www.sennheiser.com

Chat with our AI-based Smart Assist Support

🛠️ Common Smart Assist Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Smart Assist is clunky

Fix: Try clearing the app's cache and data. Go to your iPhone's Settings > General > iPhone Storage > Smart Assist. Tap on 'Offload App' to clear... ⇲

Cannot rearrange devices without re-pairing

Fix: Create a list of your devices and their current order. Unpair all devices, then re-pair them in the desired order. This is a workaround sinc... ⇲

Setup issue

Time-consuming setup process

Fix: Prepare all your devices and ensure they are charged and within range before starting the setup. This can help streamline the process. OR... ⇲

Updates issue

Firmware updates are slow

Fix: Ensure your internet connection is stable and fast. A poor connection can slow down firmware updates. Try connecting to a different Wi-Fi ne... ⇲

Crashes issue

Smart Assist crashes on startup

Fix: Force close the app by swiping up from the bottom of the screen and swiping the app off the screen. Then, reopen the app. If it continues to... ⇲

Network issue

Inability to connect to receivers

Fix: Ensure that the receivers are powered on and within range. Check if they are connected to the same Wi-Fi network as your iPhone. OR Reset... ⇲

Bluetooth connection issues

Fix: Toggle Bluetooth off and on in your iPhone's settings. Go to Settings > Bluetooth, turn it off, wait a few seconds, and turn it back on. O... ⇲

Compatibility issue

Limited to 16 receivers per device

Fix: If you need to connect more than 16 receivers, consider using multiple devices to manage different sets of receivers. OR Prioritize which... ⇲

Unsupported devices

Fix: Check the app's compatibility list to ensure your devices are supported. If they are not, consider upgrading to supported models. OR Look... ⇲

Incompatibility with older iOS versions

Fix: Check if your iPhone can be updated to a newer iOS version. Go to Settings > General > Software Update to see if an update is available. O... ⇲

UI issue

Smart Assist GUI needs improvement

Fix: Provide feedback through the app's feedback feature if available, but in the meantime, familiarize yourself with the current layout to navig... ⇲