fix problems on PayMe [iphone]

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—— Run into issues on PayMe ? Get help pending when official support gets back to you!

PayMe by HSBC
Info:
company: The Hongkong and Shanghai Banking Corporation Ltd.
: https://payme.hsbc.com.hk/
: payme.hsbc.com.hk
Chat with our AI-based PayMe Support
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UI issue

Poor user interface for seniors

Fix: 1. Increase text size for better readability. Go to Settings > Display & Brightness > Text Size and adjust the slider. 2. Enable Bold Text... ⇲

Transfer button unresponsive

Fix: 1. Restart the PayMe app to refresh its functionality. 2. Ensure your iPhone is updated to the latest iOS version. Go to Settings > General... ⇲
 
Login issue

Inability to log in with email

Fix: 1. Ensure you are using the correct email address associated with your PayMe account. Check for typos or incorrect domains. 2. If you have... ⇲

Difficulty scanning for login

Fix: 1. Ensure that the camera lens is clean and unobstructed. 2. Make sure you are in a well-lit area to improve scanning accuracy. 3. Restart... ⇲
 
Slow issue

Slow transaction processing during peak times

Fix: 1. Try conducting transactions during off-peak hours when the app is less likely to be overloaded. 2. Ensure you have a stable internet con... ⇲
 
Privacy issue

Creepy social media aspects

Fix: 1. Review your privacy settings within the app. Go to Settings in the PayMe app and adjust your privacy preferences to limit social media in... ⇲

PayMe requires unnecessary credit card info

Fix: 1. Review the app's privacy policy to understand why this information is required. 2. If you are uncomfortable providing certain details, c... ⇲
 
Payments issue

Low credit card limit

Fix: 1. Review your credit card usage and payment history to ensure you are using your card responsibly. 2. Contact your credit card issuer to d... ⇲

Double charge on payments

Fix: 1. Check your transaction history in the app to confirm if the double charge is reflected. 2. If confirmed, take a screenshot of the transa... ⇲

Disappearing payment records

Fix: 1. Ensure you are connected to a stable internet connection when using the app to prevent data loss. 2. Regularly back up your transaction... ⇲

Pending transfers not processed

Fix: 1. Check your internet connection to ensure it is stable. 2. Review the details of the pending transfer to ensure all information is correc... ⇲
 
Support issue

Poor customer service

Fix: 1. Utilize the in-app help or FAQ section to find answers to common issues. 2. Document your issues clearly and try reaching out through mu... ⇲
 
Ads issue

Confusing promotions

Fix: 1. Carefully read the terms and conditions associated with each promotion. This information is usually available in the app or on the websit... ⇲
 
Account issue

Inability to link bank accounts

Fix: 1. Ensure that the bank account you are trying to link is supported by PayMe. Check the list of supported banks in the app or on the website... ⇲

Inability to reset PIN

Fix: 1. Check the app for a 'Forgot PIN?' option and follow the prompts to reset it. 2. Ensure that your app is updated to the latest version, a... ⇲
 
Updates issue

PayMe redirects for upgrades unnecessarily

Fix: 1. Check if your app is already updated to the latest version. Go to the App Store, search for PayMe, and see if an update is available. 2.... ⇲
 
Compatibility issue

Limited functionality for non-HSBC accounts

Fix: 1. Review the app's features to understand what is available for non-HSBC accounts. 2. If certain features are unavailable, consider using... ⇲
 
Loading issue

PayMe times out frequently

Fix: 1. Ensure your iPhone is updated to the latest iOS version. Go to Settings > General > Software Update. 2. Check your internet connection f... ⇲
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 what users are saying
Good experience
91.5%

Bad experience
4.6%

Neutral
3.9%

~ from our NLP analysis of 2,457 combined software ratings.

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 Private Data PayMe collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Contact Info
    • Contacts
    • User Content
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data
    • Diagnostics