fix problems on Tri City [iphone]

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Tri City Mobile
Info:
company: Tri City National Bank
: http://www.tcnb.com
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Security issue

Security questions prompt every login

Fix: Check if there is an option in the app settings to remember your security questions or to enable a 'Remember Me' feature. If available, enab... ⇲

Face ID not functioning

Fix: Go to your iPhone's Settings, then 'Face ID & Passcode'. Ensure that the app is enabled under 'Use Face ID for'. If it is enabled, try toggl... ⇲

Generated security questions irrelevant

Fix: If the app allows you to change your security questions, do so by going to the security settings in the app. Choose questions that are more... ⇲
 
Crashes issue

Tri City crashes after viewing balance

Fix: Clear the app's cache by going to your iPhone's Settings, then to 'General', and selecting 'iPhone Storage'. Find the Tri City Mobile app an... ⇲

Frequent app crashes

Fix: Clear the app's cache by going to your iPhone's Settings, then 'General', and selecting 'iPhone Storage'. Find the Tri City Mobile app and s... ⇲
 
Login issue

Slow login process

Fix: Ensure that your internet connection is stable. Try switching between Wi-Fi and cellular data to see if the login speed improves. If using W... ⇲

No 'forgot password' option

Fix: Check the login screen carefully for any small text or link that may say 'Forgot Password?' or similar. Sometimes it is not prominently disp... ⇲

Login issues after phone change

Fix: Ensure that you are using the correct login credentials. If you have changed your phone, you may need to reset your password if you cannot r... ⇲
 
Bugs issue

Repeated tutorial prompts

Fix: Look for an option in the app settings to disable tutorials or onboarding prompts. This is often found under 'Help' or 'Settings'. OR If... ⇲

Inconsistent app performance

Fix: Ensure that your iPhone's software is up to date. Go to Settings > General > Software Update and install any available updates. OR If per... ⇲
 
Account issue

Inability to check account balance

Fix: Ensure that you are logged into the correct account. Log out and log back in to refresh your session. If the issue persists, check your inte... ⇲

Check deposits decline after submission

Fix: Ensure that you are following the correct procedure for check deposits. Double-check the image quality and ensure that all corners of the ch... ⇲
 
Settings issue

Missing card lock feature

Fix: Check the app settings to see if there is a card management section. If available, look for a 'Lock Card' option and enable it. OR If the... ⇲

Facial recognition settings lost

Fix: Go to your iPhone's Settings, then 'Face ID & Passcode', and ensure that the app is enabled under 'Use Face ID for'. If it is enabled, toggl... ⇲
 
Support issue

Limited branch hours

Fix: Check the app for any features that allow you to perform banking tasks online, such as mobile deposits or bill payments, to reduce the need... ⇲

Unresponsive customer support

Fix: Check the app for any FAQs or help sections that may provide answers to common issues without needing to contact support. OR If you need... ⇲
 
Installation issue

Reinstallation required for functionality

Fix: If you find that you frequently need to reinstall the app, check for any updates in the App Store. Keeping the app updated can help prevent... ⇲
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 what users are saying
Good experience
95.0%

Bad experience
3.3%

Neutral
1.7%

~ from our NLP analysis of 4,103 combined software ratings.

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 Private Data Tri City collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Identifiers
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Financial Info
    • Contact Info
    • Contacts
    • User Content
    • Usage Data
    • Other Data