fix problems on BFSFCU [iphone]

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—— Run into issues on BFSFCU? Get help pending when official support gets back to you!

BFSFCU
Info:
company: Bank Fund Staff Federal Credit Union
: http://bfsfcu.org/contact-us.html
: bfsfcu.org
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Account issue

Zelle integration causes account blocking

Fix: Ensure that your Zelle account is properly linked to your BFSFCU account. Double-check the email or phone number associated with your Zelle... ⇲

Billpayer service lacks integration

Fix: If the bill payment feature is not integrated, try using the app's external payment options to pay bills directly from your BFSFCU account.... ⇲

Inconvenient weekend access for account management

Fix: Plan your account management tasks during weekdays when access is more reliable. If you need to perform urgent tasks on weekends, consider u... ⇲

Transaction details are insufficient

Fix: Explore the app's settings to see if there are options to customize the level of detail shown in transaction history. Some apps allow users... ⇲
 
Security issue

Facial recognition feature is unreliable

Fix: Make sure your device's camera lens is clean and unobstructed. Poor lighting can also affect facial recognition, so try to use the feature i... ⇲

BFSFCU remains logged in after logout

Fix: Check the app's settings for any options related to session management or security. There may be a setting that controls whether the app sta... ⇲

Long verification codes are cumbersome

Fix: Consider using a password manager that can autofill verification codes for you, making the process quicker and easier. OR If possible, en... ⇲
 
UI issue

Poor UI design and layout

Fix: Familiarize yourself with the app's layout by exploring each section. Take notes on where key features are located to improve your navigatio... ⇲

Deposit button is hard to locate

Fix: Take a moment to explore the app's main menu or dashboard to familiarize yourself with where the deposit button is located. It may be under... ⇲

Lack of feedback on button presses

Fix: Try tapping the buttons more firmly or ensuring that your device's screen is clean and responsive. Sometimes, screen protectors can interfer... ⇲

Security questions screen is unresponsive

Fix: Try restarting the app or your device to see if that resolves the unresponsiveness. Sometimes, a simple restart can fix temporary glitches.... ⇲

Learning curve for new layout

Fix: Take some time to explore the app and familiarize yourself with the new layout. Look for any tutorial or help sections within the app that c... ⇲
 
Compatibility issue

Visa credit card view is not mobile-friendly

Fix: Try rotating your device to landscape mode to see if the layout improves. This can sometimes provide a better view of the information. OR... ⇲
 
Slow issue

BFSFCU is slow and unresponsive

Fix: Clear the app's cache by going to your device settings, selecting the app, and choosing the option to clear cache. This can help improve per... ⇲
 
Camera issue

Mobile deposit function struggles with image recognition

Fix: Ensure that you are in a well-lit area and that the check is flat and free of wrinkles. Hold the camera steady and align the check within th... ⇲

Camera focus issues when depositing checks

Fix: Ensure that the check is well-lit and flat. Move the camera closer or further away until the check is in focus, and avoid any background dis... ⇲

Difficulties in capturing check images for deposits

Fix: Ensure that you are in a well-lit area and that the check is flat. Hold the camera steady and align the check within the on-screen guideline... ⇲
 
Login issue

Errors lead to sudden logouts

Fix: Check for any app updates that may address stability issues. Keeping the app updated can help reduce errors and improve performance. OR I... ⇲

Frequent app lockouts

Fix: Ensure that you are entering the correct login credentials. If you are unsure, use the 'Forgot Password' feature to reset your password and... ⇲
 
Customization issue

Inability to write notations on deposits

Fix: If the app does not support notations, consider keeping a separate record of your deposits in a notes app or a physical notebook for your re... ⇲
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 what users are saying
Good experience
95.8%

Bad experience
2.4%

Neutral
1.9%

~ from our NLP analysis of 13,966 combined software ratings.

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 Private Data BFSFCU collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Location
    • Contact Info
    • Contacts
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics