fix problems on NUUO IViewer [iphone]

—— Run into issues on NUUO IViewer? Get help pending when official support gets back to you!

NUUO iViewer

Info:

company: NUUO Inc.

: http://support.nuuo.com/mediawiki/index.php/Main_Page

: www.nuuo.com

Chat with our AI-based NUUO iViewer Support

🛠️ Common NUUO iViewer Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

NUUO iViewer freezes while watching stream

Fix: 1. Close the app completely by double-tapping the home button and swiping up on the iViewer app. 2. Restart your iPhone to clear any tempora... ⇲

back arrow doesn’t work

Fix: 1. Try tapping the back arrow multiple times to see if it responds. 2. If it still doesn’t work, close the app and reopen it to reset the in... ⇲

Video issue

low resolution on launch

Fix: 1. Check the app settings to see if there is an option to adjust the video quality. 2. If available, select a higher resolution option. 3. E... ⇲

Settings issue

preset function cannot be stopped

Fix: 1. Try tapping the preset button again to see if it stops the function. 2. If it doesn’t respond, close the app and reopen it to reset the f... ⇲

cannot modify server settings

Fix: 1. Check if you are logged in with the correct user permissions that allow server modifications. 2. Look for an option in the app settings t... ⇲

Network issue

live view only works via LAN

Fix: 1. Check your mobile data settings to ensure that the app has permission to use cellular data. Go to Settings > Cellular and toggle on the i... ⇲

issues with LTE connectivity

Fix: 1. Ensure that the iViewer app has permission to use cellular data. Go to Settings > Cellular and toggle on the iViewer app. 2. Check your L... ⇲

Camera issue

single camera view does not fill screen

Fix: 1. Tap on the camera view to see if it expands to full screen. 2. If it doesn’t, check the app settings for any options related to display o... ⇲

Loading issue

long loading times

Fix: 1. Ensure that your internet connection is stable and fast. Test your speed using a speed test app. 2. Close any other apps running in the b... ⇲

Crashes issue

program crashes frequently

Fix: 1. Update the app to the latest version available in the App Store, as updates often fix bugs. 2. Restart your iPhone to clear any temporary... ⇲

Updates issue

connectivity issues after updates

Fix: 1. Check your internet connection and ensure it is stable. 2. Go to the app settings and re-enter your server details to refresh the connect... ⇲

fuzzy picture after update

Fix: 1. Check the app settings for video quality options and select a higher resolution. 2. Restart the app to see if it resolves the issue. OR... ⇲

UI issue

no camera list by default

Fix: 1. Go to the app settings and look for an option to display the camera list. 2. If you have previously set up cameras, ensure they are still... ⇲

Features issue

no playback feature

Fix: 1. Ensure that you are using the correct version of the app that supports playback. Check the app description in the App Store for features.... ⇲

Installation issue

complicated setup process

Fix: 1. Follow the setup guide provided within the app or on the official website step-by-step. 2. Take notes during the setup to ensure you don’... ⇲

Bugs issue

date and time for playback incorrect

Fix: 1. Check the date and time settings on your iPhone to ensure they are correct. Go to Settings > General > Date & Time and enable 'Set Automa... ⇲