fix problems on Remix [iphone]

—— Run into issues on Remix? Get help pending when official support gets back to you!

Remix: AI Video & Images

Info:

company: Remix AI, Inc.

: https://help.getremix.ai

: getremix.ai

Chat with our AI-based Remix Support

🛠️ Common Remix Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Remix crashes when generating images

Fix: 1. Restart the app: Close the Remix app completely and then reopen it. This can clear temporary glitches that may cause crashes. 2. Clear a... ⇲

Slow performance after upgrading to pro

Fix: 1. Restart your device: Sometimes, a simple restart can help improve performance after an upgrade. 2. Check for background apps: Double-cli... ⇲

Customization issue

Complicated new formatting

Fix: 1. Explore tutorials: Check if the app has a help section or tutorials that explain the new formatting features. Familiarizing yourself with... ⇲

Payments issue

Limited credits for pro users

Fix: 1. Monitor usage: Keep track of how many credits you are using and plan your projects accordingly. This can help you manage your credits bet... ⇲

Unexpected charges after canceling free trial

Fix: 1. Check subscription status: Go to your iPhone settings, tap on your name at the top, then tap on 'Subscriptions' to check if the free tria... ⇲

Rendering issue

Rendering issues and failures

Fix: 1. Check internet connection: Ensure you have a stable internet connection, as rendering may require online resources. Switch to Wi-Fi if po... ⇲

Uploads issue

Inability to upload multiple images

Fix: 1. Check app settings: Look for any settings related to image uploads. There may be an option to enable multiple uploads that needs to be ac... ⇲

Bugs issue

Nightmarish images without filters

Fix: 1. Apply filters manually: If the app is generating images without filters, manually apply filters after the image is created to improve the... ⇲

Lost saved images when selected in multiples

Fix: 1. Check the app's gallery: Sometimes, images may not appear in the expected location. Check all folders or sections within the app to see i... ⇲

Video issue

Clunky movements in video making

Fix: 1. Adjust video settings: Lower the resolution or frame rate in the app settings to see if this improves performance during video editing.... ⇲

Updates issue

Frustrating user experience after updates

Fix: 1. Familiarize with new features: Take time to explore the new features introduced in the update. Check for any tutorials or guides within t... ⇲