fix problems on Tawasul. [iphone]

—— Run into issues on Tawasul.? Get help pending when official support gets back to you!

Tawasul.

Info:

company: eGovernment Authority Bahrain

: https://bh.bh/A/contactus_en

Chat with our AI-based Tawasul. Support

🛠️ Common Tawasul. Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Slow response to complaints

Fix: To improve response times, users can try to submit complaints through multiple channels, such as email, in-app messaging, or social media. T... ⇲

Lack of follow-up on cases

Fix: Users should set reminders to follow up on their cases after a specific period, such as one week. When following up, they should reference t... ⇲

Support issue

Inconsistent enforcement of laws

Fix: Users can document instances of inconsistent enforcement by keeping detailed records of their experiences. This information can be used to h... ⇲

Closure of cases without resolution

Fix: Users should request clarification on why their case was closed if they feel it was unresolved. They can do this by replying to the closure... ⇲

Language barriers in communication

Fix: Users can utilize translation apps or services to help communicate their issues more clearly if they are not fluent in the primary language... ⇲

Unhelpful responses from support

Fix: Users should be specific in their inquiries to support, providing detailed information about their issue and what kind of assistance they ar... ⇲

No accountability for unresolved issues

Fix: Users can create a log of unresolved issues and their attempts to resolve them. This documentation can be used to request accountability fro... ⇲

Insufficient government employee involvement

Fix: Users can advocate for more involvement by providing feedback on the app regarding the need for greater government employee engagement in th... ⇲

Generic responses to specific issues

Fix: To combat generic responses, users should provide as much detail as possible in their complaints, including specific examples and context th... ⇲

Lack of transparency in investigation outcomes

Fix: Users can request updates on the status of their investigations and ask for specific details about the outcomes. This can help push for more... ⇲

Failure to address recurring issues

Fix: Users should document recurring issues with dates and descriptions, which can be presented to support to highlight the need for a more perma... ⇲

Inadequate support for non-Arabic speakers

Fix: Users can utilize translation tools to help communicate their issues more effectively if they are not fluent in Arabic. This can help bridge... ⇲

UI issue

Poor user interface and experience

Fix: Users can provide feedback on specific areas of the interface that are problematic. They should be as detailed as possible, describing what... ⇲

Crashes issue

Frequent app crashes

Fix: Users should ensure that their app is updated to the latest version, as updates often include bug fixes that can resolve crashing issues. Th... ⇲

Features issue

Limited functionality for submitting complaints

Fix: Users can explore all available options within the app for submitting complaints, including any forms or templates provided. They should ens... ⇲

Uploads issue

Inability to attach required documents

Fix: Users should check if there are specific file types or size limits for attachments. If the app allows, they can try compressing files or con... ⇲