fix problems on Platzi [iphone]

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—— Run into issues on Platzi? Get help pending when official support gets back to you!

Platzi - Cursos Online
Info:
company: Platzi
: https://platzi.com/contacto/
: platzi.com
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Compatibility issue

Platzi does not work on iPhone

Fix: Ensure that your iPhone is running the latest version of iOS. Go to 'Settings' > 'General' > 'Software Update' to check for updates. An outd... ⇲
 
Registration issue

Captcha issues during account creation

Fix: If you are having trouble with the captcha, try switching to a different network (Wi-Fi or cellular) to see if that resolves the issue. Some... ⇲
 
Login issue

Platzi logs out unexpectedly

Fix: Check your internet connection. A weak or unstable connection can cause the app to log you out. Ensure you are connected to a reliable Wi-Fi... ⇲
 
Video issue

Videos do not play properly

Fix: Ensure that your app is updated to the latest version. Go to the App Store, search for Platzi, and tap 'Update' if available. An outdated ap... ⇲

Videos cut off or incomplete

Fix: Ensure that you have a stable internet connection. A poor connection can lead to incomplete video loading. Try switching to a different netw... ⇲

Inconsistent video playback

Fix: Try lowering the video quality in the app settings. This can help with playback issues, especially on slower connections. Look for a 'Qualit... ⇲
 
Slow issue

Platzi is slow and unresponsive

Fix: Close other apps running in the background to free up memory. Double-tap the home button (or swipe up from the bottom on newer iPhones) and... ⇲
 
Loading issue

Courses not loading

Fix: Check your internet connection to ensure it is stable. If you are on Wi-Fi, try restarting your router or switching to cellular data to see... ⇲
 
Settings issue

Inability to change language settings

Fix: Check the app settings for language options. Open the Platzi app, go to 'Settings', and look for a 'Language' or 'Preferences' section to ch... ⇲
 
UI issue

Vertical-only viewing on iPad

Fix: Check if the app has a landscape mode option. Some apps have settings that allow you to switch between portrait and landscape modes. Look in... ⇲
 
Downloads issue

Download feature not functioning

Fix: Check if you have enough storage space on your device. Go to 'Settings' > 'General' > 'iPhone Storage' to see available space. If storage is... ⇲
 
Crashes issue

Frequent app crashes during live sessions

Fix: Ensure that your app is updated to the latest version, as updates often include bug fixes that can improve stability during live sessions.... ⇲
 
Updates issue

Outdated course content

Fix: Check for any updates or announcements from Platzi regarding course content. Sometimes, content updates are communicated through the app or... ⇲
 
Payments issue

Limited access to course materials after payment

Fix: Log out and log back into your account to refresh your access. Sometimes, a simple re-login can resolve access issues after payment. OR C... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
96.0%

Bad experience
2.6%

Neutral
1.5%

~ from our NLP analysis of 940 combined software ratings.

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 Private Data Platzi collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Contact Info
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Identifiers
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. Platzi Basic (1 Month): $39.99 Monthly Subscription
  2. Platzi Expert (1 Year): $249.00 Yearly Subscription
  3. Platzi Expert+ (1 Year): $329.99 Full Access - Yearly Subscription
  4. Platzi Family (1 Year): $499.00 Full Access - Yearly Subscription