fix problems on Next [iphone]

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—— Run into issues on Next? Get help pending when official support gets back to you!

Next: Shop Fashion & Homeware
Info:
company: Next Retail Limited
: https://www.next.co.uk
: www.next.co.uk
Chat with our AI-based Next Support
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Crashes issue

Next restarts frequently

Fix: Try clearing the app's cache. Go to your iPhone's Settings > General > iPhone Storage > Next: Shop Fashion & Homeware > Offload App. This wi... ⇲

Next crashes unexpectedly

Fix: Force close the app by swiping up from the bottom of the screen and swiping the app off the screen. Then, reopen the app. If it continues to... ⇲
 
Bugs issue

Cart resets and items disappear

Fix: Try logging out of the app and logging back in. This can sometimes refresh your session and restore your cart items. If the issue persists,... ⇲

Next displays sold out items

Fix: If you see sold out items, try refreshing the app or logging out and back in. This can sometimes update the inventory status. OR Consider... ⇲

Items in cart disappear after one hour

Fix: To prevent items from disappearing, try to complete your purchase within the hour. If you need more time, consider using the website to keep... ⇲
 
Syncing issue

Favorites not saved properly

Fix: Ensure you are logged into your account when saving favorites. If you are not logged in, the app may not save your favorites. Log in and try... ⇲
 
Slow issue

Slow image loading and lag

Fix: Check your internet connection. A slow or unstable connection can cause images to load slowly. Try switching to Wi-Fi if you are using mobil... ⇲
 
Payments issue

Payment process fails without notification

Fix: Ensure that your payment information is correctly entered in the app. Go to your account settings and verify your payment details. If they a... ⇲
 
Features issue

Order tracking not available

Fix: Check your email for order confirmation and tracking details. If the app does not show tracking, you can track your order through the websit... ⇲

No way to cancel orders

Fix: Check your order confirmation email for cancellation instructions. Some apps allow cancellations through the order history section, so check... ⇲
 
UI issue

Navigation issues

Fix: Try restarting the app to refresh its navigation. If the navigation is still problematic, consider uninstalling and reinstalling the app to... ⇲
 
Settings issue

Language settings change unexpectedly

Fix: Check your iPhone's language settings by going to Settings > General > Language & Region. Ensure that your preferred language is set correct... ⇲
 
Support issue

Poor customer support

Fix: Utilize the FAQ section on the Next website for common issues and solutions. This can often provide quick answers without needing to contact... ⇲
 
Messages issue

Chat facility difficult to use

Fix: If the chat feature is not functioning well, try refreshing the app or logging out and back in. This can sometimes resolve temporary glitche... ⇲
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 what users are saying
Good experience
85.0%

Bad experience
11.2%

Neutral
3.8%

~ from our NLP analysis of 7,738 combined software ratings.

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 Private Data Next collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Contact Info
    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Contact Info
    • Identifiers
    • Usage Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Identifiers
    • Diagnostics