fix problems on CitizenM [iphone]

—— Run into issues on CitizenM ? Get help pending when official support gets back to you!

citizenM | Booking Hotel Rooms

Info:

company: citizenM Hotels

: https://www.citizenm.com/citizenm-support

: www.citizenm.com

Chat with our AI-based citizenM Support

🛠️ Common citizenM Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

citizenM experience is garbage

Fix: Try clearing the app cache and data. Go to your iPhone settings, scroll down to the citizenM app, and select 'Clear Cache' if available. If... ⇲

Check-in steps time out

Fix: Ensure you have a stable internet connection during the check-in process. Switch to Wi-Fi if you are using mobile data, or vice versa, to se... ⇲

Payments issue

Payment step fails

Fix: Verify that your payment method is valid and has sufficient funds. Check your card details and expiration date to ensure they are correct.... ⇲

Security issue

Magic link for password reset expires quickly

Fix: As soon as you request the password reset, check your email immediately and click the link. If you miss it, request a new link right away.... ⇲

Syncing issue

citizenM does not update stays or current booking

Fix: Manually refresh the app by pulling down on the screen to see if it updates your current bookings. This can sometimes force the app to sync... ⇲

Account issue

Cannot reset password

Fix: Ensure you are entering the correct email associated with your account. If you are unsure, try using the 'Forgot Password' feature again to... ⇲

Bugs issue

citizenM functionality does not work

Fix: Check if your iPhone's operating system is up to date. Go to Settings > General > Software Update and install any available updates. OR T... ⇲

Login issues persist

Fix: Double-check your login credentials for any typos. Ensure that Caps Lock is off and that you are using the correct email and password combin... ⇲

Freezing issue

citizenM freezes

Fix: Force close the app by swiping up from the bottom of the screen and swiping the citizenM app off the screen. Then reopen the app to see if i... ⇲

Settings issue

Difficult to cancel subscription

Fix: Open the app and navigate to your account settings. Look for a subscription or billing section where you can manage your subscription and fi... ⇲

UI issue

No option to scan ID other than passport

Fix: If you need to use an ID other than a passport, consider manually entering the ID details if the app allows it, or check if there is an opti... ⇲

Inability to complete room selection process

Fix: Ensure that you have a stable internet connection. If the app is slow or unresponsive, try switching to a different network or restarting yo... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

97.1%

Bad experience

1.9%

Neutral

1.0%

~ from our NLP analysis of 3,892 combined software ratings.

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Private Data citizenM collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Purchases
- Financial Info
- Contact Info
- User Content
- Identifiers
- Usage Data
- Diagnostics
- Other Data
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Location
- Identifiers
- Usage Data