fix problems on GOV.UK ID Check [iphone]

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—— Run into issues on GOV.UK ID Check? Get help pending when official support gets back to you!

GOV.UK ID Check
Info:
company: Government Digital Service
: https://www.gov.uk/contact/govuk
Chat with our AI-based GOV.UK ID Check Support
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Camera issue

Inconsistent scanning results

Fix: 1. Check lighting conditions: Ensure you are in a well-lit area. Avoid direct sunlight or harsh shadows. Use soft, diffused lighting to impr... ⇲

Requires multiple attempts to verify identity

Fix: 1. Follow on-screen instructions carefully: Make sure to read and follow all prompts provided by the app during the verification process. 2... ⇲

Lighting conditions affect scanning success

Fix: 1. Use natural light: If possible, try to scan your passport in natural light, such as near a window. Avoid harsh overhead lights that can c... ⇲
 
Compatibility issue

Poor performance with US passports

Fix: 1. Check compatibility: Ensure that your US passport is not expired and is in good condition. If the passport is damaged, it may not scan pr... ⇲

Legacy technology used

Fix: 1. Check for updates: Ensure that you are using the latest version of the app, as updates may include improvements to technology and perform... ⇲

GOV.UK ID Check does not support certain passport types

Fix: 1. Verify passport type: Check the app's documentation or FAQs to confirm which passport types are supported. If your passport is not suppor... ⇲

Limited verification options for expats

Fix: 1. Check for alternative verification methods: Look for other identity verification options available for expats, such as using a local ID o... ⇲
 
Bugs issue

Error messages during scanning

Fix: 1. Restart the app: Close the GOV.UK ID Check app completely and reopen it. This can sometimes clear temporary glitches causing error messag... ⇲
 
UI issue

User interface can be confusing

Fix: 1. Explore the app: Take some time to navigate through the app and familiarize yourself with its layout and features. Look for a help or tut... ⇲
 
Slow issue

Long processing times

Fix: 1. Ensure a stable internet connection: A slow or unstable internet connection can lead to longer processing times. Check your Wi-Fi or cell... ⇲
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 what users are saying
Good experience
94.1%

Bad experience
3.5%

Neutral
2.4%

~ from our NLP analysis of 2,995 combined software ratings.

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 Private Data GOV.UK ID Check collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • User Content
    • Identifiers
    • Sensitive Info
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data
    • Diagnostics