fix problems on Octopus Authenticator [iphone]

—— Run into issues on Octopus Authenticator? Get help pending when official support gets back to you!

Octopus Authenticator

Info:

company: Secret Double Octopus

: https://doubleoctopus.com/app-support/

: doubleoctopus.com

Chat with our AI-based Octopus Authenticator Support

🛠️ Common Octopus Authenticator Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Apple Watch app frequently hangs

Fix: 1. Restart your Apple Watch: Press and hold the side button until you see the Power Off slider. Drag the slider to turn off your watch. Afte... ⇲

Inconsistent Apple Watch notifications

Fix: 1. Check notification settings: On your iPhone, go to Settings > Notifications > Octopus Authenticator. Ensure that 'Allow Notifications' is... ⇲

Crashes issue

Octopus Authenticator crashes on launch

Fix: 1. Force close the app: Swipe up from the bottom of the screen (or double-click the Home button) to see the app switcher. Swipe up on the Oc... ⇲

Permissions issue

Bluetooth activation prompt despite no need

Fix: 1. Check Bluetooth settings: Go to Settings > Bluetooth on your iPhone and ensure that Bluetooth is turned off if you are not using it for a... ⇲

Manual app opening required for authentication

Fix: 1. Enable background app refresh: Go to Settings > General > Background App Refresh and ensure it is enabled for Octopus Authenticator. This... ⇲

Notifications issue

Poor performance with push notifications

Fix: 1. Check your internet connection: Ensure you have a stable Wi-Fi or cellular connection. If the connection is weak, try switching networks... ⇲

Annoying notification sound

Fix: 1. Change notification sound settings: Go to Settings > Sounds & Haptics on your iPhone, scroll down to 'Text Tone' or 'Ringtone', and selec... ⇲

Installation issue

Confusing setup process for new phone

Fix: 1. Follow the official setup guide: Visit the Octopus Authenticator website or user manual for step-by-step instructions tailored for new ph... ⇲

Octopus Authenticator does not work correctly since installation

Fix: 1. Reinstall the app: Delete the Octopus Authenticator app from your device and reinstall it from the App Store. This can resolve issues cau... ⇲

Network issue

Connection issues and app locks up

Fix: 1. Restart your device: Sometimes, a simple restart can resolve connection issues. Press and hold the power button until you see the slider,... ⇲

UI issue

Octopus Authenticator is cumbersome compared to Duo

Fix: 1. Familiarize yourself with the app: Spend some time exploring the app’s features and settings to understand its functionality better, whic... ⇲

Security issue

Excessive biometric scanning

Fix: 1. Adjust biometric settings: Go to Settings > Face ID & Passcode (or Touch ID & Passcode) and review which apps are allowed to use biometri... ⇲

No value provided for digital security

Fix: 1. Review app features: Take time to explore the app’s features and understand how it enhances your digital security, such as two-factor aut... ⇲

Privacy issue

Data privacy concerns

Fix: 1. Review privacy settings: Go to Settings > Privacy and check what data the app is accessing. Adjust permissions as necessary to limit acce... ⇲