fix problems on Sallie Mae [iphone]

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—— Run into issues on Sallie Mae? Get help pending when official support gets back to you!

Sallie Mae
Info:
company: Sallie Mae, Inc.
: https://www.salliemae.com/about/contact-us/
: www.salliemae.com
Chat with our AI-based Sallie Mae Support
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Support issue

Poor customer service response times

Fix: To expedite your inquiries, try using the live chat feature on the Sallie Mae website during peak hours when response times may be shorter.... ⇲

Limited support for troubleshooting issues

Fix: Utilize the help section within the app or on the Sallie Mae website, which may provide troubleshooting tips for common issues. This can oft... ⇲
 
Customization issue

Limited app features compared to website

Fix: If you find the app lacking, use the website for more comprehensive features. Bookmark the website on your mobile browser for easy access, a... ⇲
 
Payments issue

Difficult to track payments and transactions

Fix: To better track your payments, maintain a personal spreadsheet where you log each payment made, including the date, amount, and loan account... ⇲

No option to pay down specific loans easily

Fix: To pay down specific loans, log in to the Sallie Mae website where you can select the loan you wish to pay down and specify the amount. This... ⇲

Lack of transparency in payment due dates

Fix: To stay informed about payment due dates, set up a personal calendar with reminders for each due date based on your loan agreements. This ca... ⇲

Inconsistent payment processing

Fix: To mitigate issues with payment processing, always confirm that your payment has been processed by checking your account balance after makin... ⇲
 
Slow issue

Sallie Mae slow to load

Fix: Ensure that your app is updated to the latest version, as updates often include performance improvements. Check the App Store for any availa... ⇲
 
Login issue

Frequent login issues

Fix: If you are experiencing login issues, ensure that you are entering the correct username and password. Use the 'Forgot Password' feature if y... ⇲

No Face ID login option

Fix: If Face ID is not available, consider using a strong password for security. You can also enable Touch ID if your device supports it, which m... ⇲
 
Notifications issue

Notifications for messages not effective

Fix: Check your app notification settings to ensure that notifications are enabled. Go to your phone's settings, find the Sallie Mae app, and mak... ⇲
 
UI issue

Inability to view accumulated interest easily

Fix: To view accumulated interest, log into the Sallie Mae website where you may find a detailed breakdown of your loans, including interest accr... ⇲

Cumbersome to manage multiple loans

Fix: Create a spreadsheet to track all your loans, including balances, due dates, and payment amounts. This can help you manage multiple loans mo... ⇲
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 what users are saying
Good experience
88.5%

Bad experience
9.0%

Neutral
2.5%

~ from our NLP analysis of 90,210 combined software ratings.

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 Private Data Sallie Mae collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Usage Data
    • Diagnostics
    • Other Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics