fix problems on UH Go [iphone]

—— Run into issues on UH Go? Get help pending when official support gets back to you!

UH Go

Info:

company: University of Houston

: https://www.uh.edu/go

: www.uh.edu

Chat with our AI-based UH Go Support

🛠️ Common UH Go Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Does not show due dates in Blackboard

Fix: Check if the app is updated to the latest version. Go to the App Store, search for UH Go, and see if an update is available. If so, update t... ⇲

Requires double tap to open classes

Fix: Try adjusting the accessibility settings on your iPhone. Go to Settings > Accessibility > Touch and check if 'Tap' is set to 'Single Tap'. T... ⇲

UI issue

Scrolling the Blackboard menu scrolls the whole screen

Fix: Try using a different scrolling method, such as using one finger to scroll the menu and another finger to hold the screen steady. This may h... ⇲

Some features redirect to external websites

Fix: Check if the app has an option to open links within the app instead of in a browser. This can often be found in the app's settings under 'We... ⇲

Slow issue

Authentication takes too long

Fix: Ensure that your internet connection is stable. Switch between Wi-Fi and cellular data to see if the authentication speed improves. A weak c... ⇲

Crashes issue

Frequent sign-outs and crashes

Fix: Make sure your app is updated to the latest version, as updates often include bug fixes that can resolve crashing issues. Check the App Stor... ⇲

Customization issue

Maps could be more detailed

Fix: Check if there are any settings within the app that allow you to adjust the map detail level. Sometimes, apps have options for different map... ⇲

Freezing issue

UH Go freezes when signing back in

Fix: Try clearing the app's cache as mentioned earlier. Offloading the app can help resolve freezing issues by refreshing the app's data. OR I... ⇲

Account issue

Inability to access class enrollment

Fix: Check if you are logged into the correct account associated with your classes. Sometimes, using a different account can lead to access issue... ⇲

Network issue

Internet service affects app performance

Fix: Test your internet speed using a speed test app to ensure you have a stable connection. If your speed is low, consider switching to a differ... ⇲