fix problems on StoriesEdit [iphone]

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—— Run into issues on StoriesEdit? Get help pending when official support gets back to you!

StoriesEdit - Stories Layouts
Info:
company: Planogram, Inc
: https://www.planoly.com/help
: www.planoly.com
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Updates issue

Limited collection templates removed

Fix: Explore the app's template library thoroughly, as some templates may be categorized differently. Look for any updates or new collections tha... ⇲
 
Bugs issue

Export bugs causing missing elements

Fix: Before exporting, double-check your design for any elements that may be hidden or off-screen. Adjust their positions and ensure everything i... ⇲

Templates disappear after starting new project

Fix: Before starting a new project, make sure to save your current design. This can prevent loss of work and templates. OR Consider duplicatin... ⇲

Drafts disappearing without explanation

Fix: Make it a habit to save drafts frequently and check the app's settings for any auto-save options that may be available. OR If drafts cont... ⇲
 
Glitches issue

Glitches when saving designs

Fix: Ensure that your app is updated to the latest version, as updates often fix bugs. If the issue continues, try clearing the app's cache or da... ⇲

Glitchy and not user-friendly

Fix: Try uninstalling and reinstalling the app to see if that resolves any glitches and improves usability. OR Consider providing feedback thr... ⇲
 
Customization issue

Difficult to change colors in templates

Fix: Look for a color palette or color picker tool within the app. Familiarize yourself with the app's interface to locate these tools more easil... ⇲

Limited customization options

Fix: Explore all available design tools within the app to see if there are hidden features that allow for more customization. OR Consider usin... ⇲

No option to rotate objects

Fix: Check if there is a rotation tool in the app's editing options. Sometimes, it may be hidden under a different menu or icon. OR If rotatio... ⇲
 
Slow issue

StoriesEdit is slow and buggy

Fix: Close any other apps running in the background to free up system resources. Restart your device to improve performance. OR Check for app... ⇲

Laggy when adding text

Fix: Close other applications running in the background to free up memory and improve performance while using the app. OR Try reducing the amo... ⇲
 
Support issue

No response from customer support

Fix: Check the app's FAQ or help section for common issues and solutions that may address your concerns without needing direct support. OR Try... ⇲

Broken links to support resources

Fix: Search for support resources directly on the app's official website or through a search engine to find alternative help options. OR Look... ⇲
 
Permissions issue

Error accessing pro templates

Fix: Log out and back into your account to refresh your access to pro templates. This can sometimes resolve access issues. OR Clear the app's... ⇲
 
Uploads issue

Unable to upload new photos

Fix: Check your device's storage settings to ensure there is enough space available for new uploads. If storage is low, delete unnecessary files... ⇲
 
Settings issue

Color codes not saved

Fix: After changing a color, make sure to save your design before exiting the app. If the app has a 'save' button, use it to ensure your changes... ⇲
 
Export issue

Export errors with no explanation

Fix: Try exporting your design in smaller sections or components to see if that resolves the issue. This can help identify if a specific element... ⇲
 
UI issue

Editing text on mobile is frustrating

Fix: Try zooming in on the text area to make it easier to select and edit text. This can help with precision when making changes. OR If the te... ⇲

Non-intuitive interface

Fix: Spend some time exploring the app's features and layout. Familiarizing yourself with the interface can help you navigate it more easily. O... ⇲

Inability to click on photos

Fix: Check if the app is updated to the latest version, as updates may fix bugs related to photo interactions. OR Try restarting the app or yo... ⇲

Difficult navigation for scheduling posts

Fix: Familiarize yourself with the scheduling feature by reviewing any available tutorials or help sections within the app. OR Create a checkl... ⇲

Inability to edit existing text

Fix: Try selecting the text box and looking for an edit option in the toolbar. If it’s not visible, ensure you are in the correct editing mode.... ⇲

Poor functionality and user interface

Fix: Take time to explore the app's features and settings to better understand how to use it effectively. Familiarity can improve your experience... ⇲
 
Account issue

Subscription issues with no access

Fix: Check your subscription status in the app settings to ensure it is active. If it shows as inactive, try re-subscribing. OR Log out and ba... ⇲
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 what users are saying
Good experience
74.8%

Bad experience
19.1%

Neutral
6.1%

~ from our NLP analysis of 440 combined software ratings.

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 Private Data StoriesEdit collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. PRO: $2.99 Full access to premium collections/templates
  2. PRO: $19.99 Full access to premium collections/templates