fix problems on My Hera [iphone]

—— Run into issues on My Hera? Get help pending when official support gets back to you!

My Hera

Info:

company: Gruppo Hera

: http://www.gruppohera.it

: www.gruppohera.it

Chat with our AI-based My Hera Support

🛠️ Common My Hera Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Does not work on iPhone 11

Fix: Ensure that your iPhone 11 is running the latest version of iOS. Go to Settings > General > Software Update and check for updates. If an upd... ⇲

Does not update payment status

Fix: Check your internet connection. A weak or unstable connection can prevent the app from updating payment statuses. Switch to a stronger Wi-Fi... ⇲

Loading issue

Cannot load bill in PDF

Fix: Ensure that you have a PDF viewer installed on your iPhone. If not, download a free PDF reader from the App Store, such as Adobe Acrobat Rea... ⇲

UI issue

Not user-friendly

Fix: Familiarize yourself with the app's layout by exploring all the menus and options. Spend some time navigating through the app to understand... ⇲

Slow issue

Slow performance

Fix: Close any background apps that may be consuming resources. Double-tap the home button (or swipe up from the bottom on newer models) to view... ⇲

Support issue

Better to call or visit in person

Fix: If the app is not providing the information you need, consider using the app to find contact information for customer service. You can call... ⇲

Storage issue

Takes up phone memory

Fix: Regularly delete unused apps and files from your iPhone to free up space. Go to Settings > General > iPhone Storage to see which apps are ta... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

81.8%

Bad experience

9.1%

Neutral

9.1%

~ from our NLP analysis of 33 combined software ratings.

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Private Data My Hera collects from your iPhone

Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
- Contact Info
- Usage Data
Data Linked to You: The following data may be collected and linked to your identity:
- Contact Info
- User Content
- Identifiers
- Usage Data
- Diagnostics
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Location
- User Content