fix problems on Shapermint [iphone]

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—— Run into issues on Shapermint? Get help pending when official support gets back to you!

Shapermint
Info:
company: Overnel S.A.
: https://help.shapermint.com
: shapermint.com
Chat with our AI-based Shapermint Support
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Messages issue

Blank confirmation emails

Fix: 1. Check Spam/Junk Folder: Sometimes confirmation emails can end up in the spam or junk folder. Make sure to check there. 2. Resend Confirma... ⇲
 
UI issue

Difficult to navigate

Fix: 1. Familiarize with the Layout: Spend some time exploring the app to understand its layout. Look for a help or tutorial section that may gui... ⇲

Tracking shipments is virtually impossible

Fix: 1. Check Order Status: Go to your order history in the app and see if there is a tracking link provided. If not, check your email for tracki... ⇲
 
Ads issue

Pop ads block screens

Fix: 1. Close Ads: If pop-up ads appear, look for a close button (usually an 'X' in the corner) to dismiss them. 2. Check App Settings: Go to th... ⇲
 
Syncing issue

Pricing and offers do not match between app and online

Fix: 1. Refresh the App: Pull down to refresh the app to ensure you are viewing the latest prices and offers. 2. Compare Prices: Check the Shaper... ⇲

Shapermint needs to represent the same prices as online

Fix: 1. Check for Updates: Ensure your app is updated to the latest version to avoid discrepancies in pricing. 2. Log Out and Log Back In: Someti... ⇲
 
Audio issue

Constantly cuts off during conversations

Fix: 1. Check Internet Connection: Ensure you have a stable internet connection. Switch between Wi-Fi and cellular data to see if the issue persi... ⇲
 
Registration issue

Activation email issues

Fix: 1. Resend Activation Email: Go to the Shapermint app or website and look for an option to resend the activation email. 2. Check Spam/Junk Fo... ⇲
 
Login issue

Cannot log in after account activation

Fix: 1. Reset Password: Use the 'Forgot Password' option on the login screen to reset your password and try logging in again. 2. Check Email Conf... ⇲
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 what users are saying
Good experience
95.0%

Bad experience
3.0%

Neutral
2.0%

~ from our NLP analysis of 2,077 combined software ratings.

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 Private Data Shapermint collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Contact Info
    • Identifiers
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Purchases
    • Identifiers
    • Usage Data
    • Diagnostics