fix problems on Together [iphone]

—— Run into issues on Together? Get help pending when official support gets back to you!

Together: Family Video Calling

Info:

company: Kinzoo Interactive Inc

: https://kinzoo.com/contact

: www.kinzoo.com

Chat with our AI-based Together Support

🛠️ Common Together Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Together freezes intermittently

Fix: 1. Close the app completely: Double-tap the home button (or swipe up from the bottom of the screen on newer iPhones) to view all open apps.... ⇲

Sound issues during calls

Fix: 1. Check volume settings: Ensure that the volume is turned up on your iPhone. Use the volume buttons on the side of your device to increase... ⇲

Gameplay issue

Limited game variety

Fix: 1. Explore other apps: If the game variety in Together is not sufficient, consider exploring other family-friendly video calling apps that o... ⇲

Lack of educational games

Fix: 1. Use alternative apps: If educational games are a priority, consider using other apps that focus specifically on educational content for f... ⇲

Too complex for younger users

Fix: 1. Simplify instructions: When using the app with younger users, provide simple, clear instructions and guide them through the process step-... ⇲

Payments issue

High subscription cost

Fix: 1. Evaluate usage: Assess how often you use the app and whether the subscription cost is justified based on your usage. If not, consider dow... ⇲

Settings issue

20-hour call limit

Fix: 1. Plan calls: If you frequently reach the 20-hour limit, consider scheduling shorter, more frequent calls instead of long sessions. This ca... ⇲

Short trial call duration

Fix: 1. Maximize trial time: Plan your trial calls to make the most of the limited duration. Prepare topics or activities in advance to keep the... ⇲

Glitches issue

Glitches during gameplay

Fix: 1. Restart the game: If you experience glitches, try restarting the game within the app. This can often resolve temporary issues. 2. Update... ⇲

Battery issue

Battery drain during use

Fix: 1. Lower screen brightness: Go to Settings > Display & Brightness and reduce the brightness level to save battery life during calls. 2. Enab... ⇲

Account issue

Difficulty in setting up accounts

Fix: 1. Follow the setup guide: Ensure you are following the on-screen instructions carefully during the account setup process. Take your time to... ⇲

Bugs issue

Inconsistent score display

Fix: 1. Refresh the game: If scores are not displaying correctly, try refreshing the game or restarting the app to see if the scores update prope... ⇲

Loading issue

Long loading times for games

Fix: 1. Check internet speed: Ensure you have a stable and fast internet connection. You can test your internet speed using a speed test app or w... ⇲

Customization issue

No option for separate avatars

Fix: 1. Use a shared avatar: If separate avatars are not available, consider using a shared family avatar that everyone can agree on for the time... ⇲