fix problems on NextMark Credit Union [iphone]

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—— Run into issues on NextMark Credit Union? Get help pending when official support gets back to you!

NextMark Credit Union
Info:
company: Fairfax County FCU
: https://www.nextmarkcu.org/contact/
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Contacts issue

Ex-wife still shows as contact

Fix: 1. Edit your contacts: Open the Contacts app, find the entry for your ex-wife, and delete or edit the contact information as needed. OR 2... ⇲
 
Login issue

NextMark Credit Union signs out unexpectedly

Fix: 1. Check for app updates: Go to the App Store and ensure you have the latest version of the app, as updates often fix sign-out issues. OR... ⇲

Forgot password feature ineffective

Fix: 1. Ensure correct email: Double-check that you are entering the correct email associated with your account when using the 'Forgot Password'... ⇲
 
Account issue

Device unregisters frequently

Fix: 1. Check your device settings: Go to Settings > General > Reset > Reset Network Settings. This can help with connectivity issues that may ca... ⇲

Password change issues

Fix: 1. Use the 'Forgot Password' feature: If you're having trouble changing your password, use the 'Forgot Password' link to reset it via email.... ⇲

Kicked out when linking external accounts

Fix: 1. Ensure stable internet connection: A weak connection can cause issues when linking accounts. Try again with a stronger connection. OR... ⇲

No access to statements

Fix: 1. Check app settings: Look for a section in the app that allows you to view or download statements. OR 2. Ensure you are logged into the... ⇲
 
Features issue

Mobile check deposits unavailable

Fix: 1. Verify eligibility: Check if your account is eligible for mobile deposits by reviewing the terms in the app or on the website. OR 2. U... ⇲

Missing features for loan applications

Fix: 1. Check for app updates: Ensure you have the latest version of the app, as missing features may be added in updates. OR 2. Review the ap... ⇲

ATMs require envelopes for deposits

Fix: 1. Use a different ATM: Look for ATMs that offer envelope-free deposits, which may be available at other locations. OR 2. Check for nearb... ⇲
 
Compatibility issue

Camera settings not available on iPhone 6S

Fix: 1. Check app permissions: Go to Settings > Privacy > Camera and ensure that the NextMark Credit Union app has permission to access the camer... ⇲
 
Syncing issue

External accounts not synced

Fix: 1. Re-link external accounts: Go to the settings in the app and unlink then re-link your external accounts to refresh the sync process. OR... ⇲

Balances not updated in 2 years

Fix: 1. Refresh the app: Pull down on the account balance screen to refresh the data manually. OR 2. Log out and log back in: This can sometim... ⇲
 
Notifications issue

Bank does not notify unusual transactions

Fix: 1. Check notification settings: Go to Settings > Notifications > NextMark Credit Union and ensure notifications are enabled. OR 2. Review... ⇲
 
Security issue

Locks card for small transactions

Fix: 1. Review card settings: Log into the app and check your card settings to see if there are options to adjust transaction limits. OR 2. Co... ⇲

Face ID fails occasionally

Fix: 1. Re-register Face ID: Go to Settings > Face ID & Passcode, and reset Face ID. Then set it up again to improve recognition. OR 2. Ensure... ⇲
 
Crashes issue

NextMark Credit Union closes unexpectedly

Fix: 1. Clear app cache: Go to iPhone Settings > General > iPhone Storage, find the app, and offload it to clear cache. Reinstall afterward. OR... ⇲
 
UI issue

Zelle not separately displayed

Fix: 1. Check app settings: Look in the app settings to see if there is an option to enable or display Zelle transactions separately. OR 2. Up... ⇲
 
Freezing issue

Profile update screen stuck

Fix: 1. Force close the app: Double-tap the home button (or swipe up from the bottom on newer iPhones) and swipe up on the app to close it. Reope... ⇲
 
Slow issue

Mobile deposit takes 2 days

Fix: 1. Check deposit limits: Ensure you are within the app's deposit limits, as exceeding them can delay processing. OR 2. Contact customer s... ⇲
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 what users are saying
Good experience
85.6%

Bad experience
11.1%

Neutral
3.3%

~ from our NLP analysis of 270 combined software ratings.

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 Private Data NextMark Credit Union collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Contact Info
    • Contacts
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics