fix problems on SiteScape [iphone]

—— Run into issues on SiteScape? Get help pending when official support gets back to you!

SiteScape: LiDAR Scanner & CAD

Info:

company: FARO Technologies Inc.

: https://support.sitescape.ai/

: www.sitescape.ai

Chat with our AI-based SiteScape Support

🛠️ Common SiteScape Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

SiteScape crashes frequently

Fix: 1. Update the App: Ensure that you have the latest version of SiteScape installed. Go to the App Store, search for SiteScape, and check if a... ⇲

Inaccurate measurements

Fix: 1. Calibration: Ensure that the app is properly calibrated. Open the app and look for a calibration option in the settings. Follow the on-sc... ⇲

UI issue

Clumsy interface

Fix: 1. Familiarize Yourself with the Interface: Spend some time exploring the app’s features and layout. Look for tutorials or help sections wit... ⇲

Privacy issue

Accidental deletion of scans

Fix: 1. Enable Confirmation Prompts: Check if there’s an option in the settings to enable confirmation prompts before deleting scans. This can he... ⇲

Requires personal information for access

Fix: 1. Review Privacy Settings: Check the app’s privacy policy to understand how your information will be used. If you’re uncomfortable, conside... ⇲

Backup issue

No recovery for deleted scans

Fix: 1. Regular Backups: Make it a habit to regularly export your scans to a secure location, such as cloud storage or your computer. This way, y... ⇲

Payments issue

High subscription cost

Fix: 1. Evaluate Your Needs: Assess whether you need all the features offered in the subscription. If not, consider downgrading to a lower tier o... ⇲

Settings issue

Limited export options

Fix: 1. Check Export Settings: Go to the export settings in the app and see if there are any options to change the format or method of export. 2... ⇲

Limited scanning area

Fix: 1. Plan Your Scans: Before scanning, plan the area you want to cover and ensure it fits within the app’s limitations. 2. Use Multiple Scans... ⇲

Lack of advanced features

Fix: 1. Explore App Settings: Check the app settings to see if there are any advanced features that can be enabled or adjusted. 2. Use Complemen... ⇲

Compatibility issue

Compatibility issues with older devices

Fix: 1. Check System Requirements: Verify that your device meets the minimum system requirements for the app. If not, consider upgrading your dev... ⇲

Syncing issue

Slow syncing process

Fix: 1. Check Internet Connection: Ensure that you have a stable and fast internet connection. If possible, switch to a Wi-Fi network for faster... ⇲

Camera issue

Low definition in certain conditions

Fix: 1. Improve Lighting: Ensure that the area you are scanning is well-lit. Natural light is often best, but if indoors, use additional lighting... ⇲

Customization issue

Need for manual alignment of scans

Fix: 1. Use Reference Points: When scanning, use identifiable reference points in the environment to help with alignment during the scanning proc... ⇲

Bugs issue

Inconsistent scan quality

Fix: 1. Maintain Device Cleanliness: Ensure that the camera and LiDAR sensor on your device are clean and free from obstructions. Use a microfibe... ⇲