fix problems on Total Connect 2.0 [iphone]

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—— Run into issues on Total Connect 2.0? Get help pending when official support gets back to you!

Total Connect 2.0
Info:
company: Resideo Technologies, Inc.
: https://www.security.honeywellhome.com/ss/total-connect-questions/
: honeywellhome.com
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Notifications issue

Delayed notifications

Fix: 1. Check Notification Settings: Go to Settings > Notifications > Total Connect 2.0. Ensure that notifications are enabled and set to 'Allow... ⇲

Geofence notifications are unreliable

Fix: 1. Check Location Services: Go to Settings > Privacy > Location Services. Ensure that Location Services are enabled and that Total Connect 2... ⇲
 
Security issue

Inability to bypass sensors

Fix: 1. Check Sensor Settings: Open the Total Connect 2.0 app, navigate to the security settings, and look for options related to sensor bypassin... ⇲
 
Slow issue

Slow response time

Fix: 1. Close Background Apps: Double-click the home button (or swipe up from the bottom on newer iPhones) to view open apps. Swipe up on apps to... ⇲
 
Settings issue

Total Connect 2.0 lags when changing settings

Fix: 1. Clear App Cache: Go to Settings > General > iPhone Storage, find Total Connect 2.0, and select 'Offload App'. Reinstall the app to clear... ⇲
 
Freezing issue

Unresponsive during critical moments

Fix: 1. Ensure Sufficient Storage: Go to Settings > General > iPhone Storage and ensure you have enough free space. Low storage can cause apps to... ⇲
 
Compatibility issue

Poor integration with other devices

Fix: 1. Check Compatibility: Ensure that the devices you are trying to integrate with are compatible with Total Connect 2.0. Refer to the user ma... ⇲

Inconsistent performance on Apple Watch

Fix: 1. Check App Installation: Ensure that Total Connect 2.0 is installed on your Apple Watch. Open the Watch app on your iPhone, scroll down to... ⇲

Poor compatibility with existing systems

Fix: 1. Check Compatibility: Review the compatibility of Total Connect 2.0 with your existing systems. Refer to the user manual or online resourc... ⇲
 
Bugs issue

Frequent false alarms

Fix: 1. Check Sensor Placement: Ensure that all sensors are properly placed and not exposed to environmental factors that could trigger false ala... ⇲
 
Features issue

Limited functionality for panic alarms

Fix: 1. Review App Settings: Open the Total Connect 2.0 app and navigate to the panic alarm settings. Ensure that all options are configured corr... ⇲

Inability to control smart scenes reliably

Fix: 1. Check Smart Scene Settings: Open the app and navigate to the smart scenes section. Ensure that all scenes are configured correctly and th... ⇲
 
Network issue

Difficulties in arming/disarming remotely

Fix: 1. Check Internet Connection: Ensure your iPhone has a stable internet connection. If you are on cellular data, try switching to Wi-Fi or vi... ⇲
 
UI issue

Unintuitive user interface

Fix: 1. Explore the App: Spend some time navigating through the app to familiarize yourself with its layout and features. Look for a help or tuto... ⇲
 
Support issue

Lack of clear customer support

Fix: 1. Use In-App Help: Check if the Total Connect 2.0 app has a help or support section that provides FAQs or troubleshooting tips. 2. Search O... ⇲
 
Ads issue

Repetitive marketing opt-in screen

Fix: 1. Opt-Out: If you see a marketing opt-in screen, look for an option to opt-out or decline. This may prevent the screen from appearing again... ⇲
 
Video issue

Inadequate video quality

Fix: 1. Check Camera Settings: Open the app and navigate to the camera settings. Ensure that the video quality is set to the highest available op... ⇲

Limited recording duration

Fix: 1. Check Recording Settings: Open the app and navigate to the camera settings. Look for options related to recording duration and adjust the... ⇲
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 what users are saying
Good experience
91.3%

Bad experience
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Neutral
3.3%

~ from our NLP analysis of 256,088 combined software ratings.

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 Private Data Total Connect 2.0 collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
    • User Content
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data
    • Diagnostics