fix problems on Mullvad VPN [iphone]

—— Run into issues on Mullvad VPN? Get help pending when official support gets back to you!

Mullvad VPN

Info:

company: Mullvad VPN AB

: https://mullvad.net/help/

: mullvad.net

Chat with our AI-based Mullvad VPN Support

🛠️ Common Mullvad VPN Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Connection drops frequently on iOS

Fix: 1. Ensure that your iOS device is updated to the latest version. Go to Settings > General > Software Update and install any available update... ⇲

Lack of tunneling support on iOS app

Fix: 1. Since split tunneling is not available, consider using the Mullvad VPN app for specific tasks only. For example, connect to the VPN when... ⇲

Network issue

Blocked by certain apps/websites

Fix: 1. Try changing the server location in the Mullvad app. Some servers may be less likely to be blocked by specific apps or websites. 2. Clea... ⇲

Streaming servers not functional

Fix: 1. Check the Mullvad website for any updates on streaming server availability or maintenance. 2. Try connecting to different server locatio... ⇲

Inconsistent speeds throughout the day

Fix: 1. Test different server locations at various times of the day to find the most stable and fastest connection. 2. Use a speed test app to m... ⇲

Difficulty establishing a proper connection

Fix: 1. Restart your device and try reconnecting to the VPN. 2. Ensure that your internet connection is stable before attempting to connect to t... ⇲

Mullvad VPN does not fully connect after reopening phone

Fix: 1. Ensure that the Mullvad app is allowed to run in the background. Go to Settings > Mullvad > Background App Refresh and enable it. 2. Res... ⇲

Refresh key button causes internet access issues

Fix: 1. Avoid using the refresh key if it causes connectivity issues. Instead, manually reconnect to the VPN if needed. 2. Restart the app if yo... ⇲

Customization issue

No favorite countries feature

Fix: 1. As a workaround, keep a list of your frequently used server locations in a notes app for quick reference. 2. You can also create a short... ⇲

No option for split tunneling

Fix: 1. As a workaround, manually disconnect the VPN when using apps that do not require it, and reconnect when needed. 2. Keep a list of apps t... ⇲

No automatic server/location change option

Fix: 1. Manually select a server based on your needs. Keep a list of preferred servers for quick access. 2. Regularly check the server list for... ⇲

No option to exclude specific apps from VPN

Fix: 1. As a workaround, manually disconnect the VPN when using apps that do not require it. 2. Keep a list of apps that you want to use without... ⇲

UI issue

Mullvad VPN only works in portrait mode

Fix: 1. If you prefer landscape mode, consider using the app in portrait mode and adjusting your device orientation when needed. 2. You can prov... ⇲

Inability to see connected IP address easily

Fix: 1. Check the app's main screen after connecting to the VPN, as it may display the connected IP address there. 2. Take a screenshot of the I... ⇲

Account issue

Cannot terminate VPN connection when subscription expires

Fix: 1. To avoid this issue, ensure that you manually disconnect the VPN before your subscription expires. 2. Set a reminder a few days before y... ⇲

Cannot use password manager for account number

Fix: 1. Manually enter your account number into the Mullvad app. To make it easier, write it down in a secure location or use a secure notes app.... ⇲