fix problems on Polkawallet [iphone]

—— Run into issues on Polkawallet? Get help pending when official support gets back to you!

Polkawallet

Info:

company: ACALA PTE. LTD.

: https://acala.network

: acala.network

Chat with our AI-based Polkawallet Support

🛠️ Common Polkawallet Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

validators often inactive

Fix: Check the list of active validators within the app. If the validators you are trying to use are inactive, consider switching to a different... ⇲

unlock feature does not work

Fix: Ensure that you have met all the requirements for unlocking your tokens. This may include holding a certain amount of tokens or waiting for... ⇲

Support issue

poor customer support

Fix: Utilize the in-app help or FAQ section to find answers to common questions. This can often provide immediate assistance without needing to c... ⇲

no response from support

Fix: Check the app's support section for any updates or announcements regarding response times. Sometimes, support teams may be experiencing high... ⇲

Crashes issue

Polkawallet frequently crashes

Fix: Make sure your app is updated to the latest version. Go to the App Store, search for Polkawallet, and check if there is an update available.... ⇲

UI issue

user interface not beginner-friendly

Fix: Take some time to explore the app's features and settings. Familiarizing yourself with the layout can help you navigate more easily. Conside... ⇲

Slow issue

slow payout section

Fix: Check your internet connection to ensure it is stable and fast. A slow connection can affect the speed of transactions and payouts. If possi... ⇲

Glitches issue

glitches during transfers

Fix: Before initiating a transfer, ensure that you have a stable internet connection. If you experience glitches, try switching to a different ne... ⇲

Security issue

limited password size

Fix: If the password size is limited, consider using a combination of upper and lower case letters, numbers, and special characters within the al... ⇲

Freezing issue

Polkawallet freezes after a few clicks

Fix: Try closing other apps running in the background to free up system resources. This can help improve the performance of Polkawallet and reduc... ⇲

Bugs issue

unable to unlock tokens

Fix: Double-check the requirements for unlocking tokens, as there may be specific conditions that need to be met. Ensure you have completed any n... ⇲

insufficient balance error

Fix: Verify your account balance to ensure you have enough tokens for the transaction you are trying to complete. If your balance is low, conside... ⇲

Compatibility issue

incompatibility with certain iOS versions

Fix: Check the app's requirements in the App Store to ensure your iOS version is compatible. If your iOS is outdated, consider updating your devi... ⇲

Updates issue

frequent app updates without improvements

Fix: Keep an eye on the update notes in the App Store to see if any improvements are mentioned. Sometimes, updates may include backend changes th... ⇲