fix problems on Equate [iphone]

—— Run into issues on Equate? Get help pending when official support gets back to you!

EquateMobile

Info:

company: Equatex AG

: https://www.computershare.com/uk/business/employee-share-plans/technology

: view.computershare.com

Chat with our AI-based Equate Support

🛠️ Common Equate Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Face ID option not working

Fix: 1. Ensure that Face ID is enabled for the EquateMobile app. Go to 'Settings' on your iPhone, scroll down to 'EquateMobile', and check if 'Fa... ⇲

Cannot copy and paste password

Fix: 1. Check if the app has any restrictions on copying text. Some apps disable this feature for security reasons. 2. If allowed, tap and hold o... ⇲

Login issues with new version

Fix: 1. Ensure that you are using the correct login credentials. Double-check for any typos. 2. Clear the app's cache by going to 'Settings' > 'E... ⇲

Inconsistent biometric login

Fix: 1. Ensure that biometric settings are correctly configured in both the app and your device settings. 2. Restart your iPhone to refresh the b... ⇲

Security issue

Infinite loop when using Face ID

Fix: 1. Force close the app by swiping up from the bottom of the screen and swiping the EquateMobile app off the screen. 2. Restart your iPhone t... ⇲

Account issue

Password reset fails

Fix: 1. Ensure you are following the correct password reset procedure. Check your email for a reset link and follow the instructions carefully. 2... ⇲

Difficulty in updating email address

Fix: 1. Go to the account settings within the app and look for the option to update your email. 2. If you cannot find the option, try logging int... ⇲

Freezing issue

Equate freezes intermittently

Fix: 1. Close any other apps running in the background to free up memory. 2. Restart your iPhone to refresh the system. 3. Check for app updates... ⇲

Network issue

Network error messages

Fix: 1. Check your internet connection. Ensure you are connected to Wi-Fi or have a strong cellular signal. 2. Restart your router or toggle Airp... ⇲

Bugs issue

Inability to track portfolio over time

Fix: 1. Check if the app has a portfolio tracking feature in the settings or main menu. 2. Ensure that you have added all your assets correctly t... ⇲

Limited functionality for transactions

Fix: 1. Review the app's features to understand what transactions are supported. 2. Use the web version for transactions that are not available i... ⇲

UI issue

Lack of meaningful graphs

Fix: 1. Explore the app's settings to see if there are options to enable or customize graph displays. 2. Check for any updates that may include e... ⇲

No ability to see average stock price

Fix: 1. Check if the app has a feature to display average stock prices in the settings or main menu. 2. If not available, consider using a financ... ⇲

Buttons that do nothing

Fix: 1. Restart the app to see if the buttons become responsive. 2. Check for app updates in the App Store and install them. OR 1. If the issu... ⇲

Compatibility issue

Discrepancy between mobile and web app features

Fix: 1. Review the app's documentation or help section to understand the differences in features. 2. Use the web app for tasks that are not avail... ⇲

Slow issue

Slow performance

Fix: 1. Close any unnecessary apps running in the background to free up resources. 2. Restart your iPhone to refresh the system. OR 1. Check f... ⇲

Support issue

Poor customer service

Fix: 1. Utilize any available in-app help or FAQ sections for immediate assistance. 2. Check online forums or communities for user-shared solutio... ⇲

Glitches issue

Glitches after updates

Fix: 1. Restart your iPhone after an update to clear any temporary glitches. 2. Check for any additional updates that may fix post-update issues.... ⇲

Data issue

Missing forward-looking data

Fix: 1. Check if the app has a feature to display forward-looking data in the settings or main menu. 2. Use external financial news sources for t... ⇲

Payments issue

Unclear charges for selling RSU equity

Fix: 1. Review the app's help section or FAQ for information on charges related to RSU equity. 2. Check your transaction history for any fees app... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

57.0%

Bad experience

41.1%

Neutral

1.9%

~ from our NLP analysis of 309 combined software ratings.

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Private Data Equate collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Financial Info
- Contact Info
- User Content
- Identifiers
- Usage Data
- Diagnostics