fix problems on Childcare [iphone]

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Childcare by Tadpoles
Info:
company: Teaching Strategies, LLC
: http://www.tadpoles.com/
: www.tadpoles.com
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Uploads issue

blurry photo uploads

Fix: Before uploading, ensure that your photos are taken in good lighting and at the highest resolution. Check your camera settings to ensure you... ⇲

cannot upload multiple photos at once

Fix: Instead of uploading multiple photos at once, try uploading them in smaller batches. Select a few photos at a time to see if that works bett... ⇲

tagging children in photos fails

Fix: Ensure that you are following the correct procedure for tagging. Check if there are any specific steps or settings required to tag children... ⇲
 
Messages issue

messaging system not refreshed

Fix: Manually refresh the messaging system by pulling down on the message screen to see if new messages appear. If this does not work, try loggin... ⇲
 
Slow issue

Childcare is laggy

Fix: Close any other apps running in the background to free up memory. Double-tap the home button (or swipe up from the bottom on newer iPhones)... ⇲
 
Syncing issue

daily sheets not automatically published

Fix: Check the app settings to see if there is an option to enable automatic publishing of daily sheets. If not, you may need to publish them man... ⇲

syncing issues

Fix: Ensure that you have a stable internet connection, as syncing issues often arise from connectivity problems. Switch between Wi-Fi and cellul... ⇲

roster not updating properly

Fix: Ensure that you are connected to the internet when trying to update the roster. A poor connection can prevent updates from occurring. OR... ⇲
 
Bugs issue

children revert to old homerooms

Fix: Check if there is an option to save changes after updating a child's homeroom. Make sure to confirm any changes you make. OR If this issu... ⇲

incorrect birthday information persists

Fix: Manually update the birthday information for each child in the app. Ensure you save the changes before exiting the section. OR If the inf... ⇲

attendance problems

Fix: Double-check that you are following the correct procedure for marking attendance. Ensure that you save any changes made. OR If attendance... ⇲

students update into incorrect classrooms

Fix: Manually check and update each student's classroom assignment to ensure accuracy. Save changes before exiting the section. OR If the issu... ⇲
 
Crashes issue

Childcare crashes and freezes

Fix: Ensure that your iPhone's software is up to date. Go to Settings > General > Software Update and install any available updates. OR If the... ⇲

Childcare crashes daily

Fix: Ensure that your iPhone's software is up to date. Go to Settings > General > Software Update and install any available updates. OR Try un... ⇲
 
Glitches issue

message system glitches

Fix: Try logging out of the app and then logging back in to reset the messaging system. This can often resolve temporary glitches. OR Clear th... ⇲
 
UI issue

font overlaps in daily reports

Fix: Check if there is an option in the app settings to adjust font size or style. Changing these settings may help with the overlap issue. OR... ⇲

poor organization of information

Fix: Explore the app settings to see if there are options to customize how information is displayed or organized. Adjust these settings to suit y... ⇲

difficult navigation

Fix: Familiarize yourself with the app's layout and features. Spend some time exploring the app to understand where everything is located. OR... ⇲
 
Updates issue

no real-time updates for parents

Fix: Check the app settings to ensure that notifications are enabled for real-time updates. Go to Settings > Notifications and ensure the app is... ⇲
 
Support issue

technical support unhelpful

Fix: Utilize online forums or community groups related to the app for peer support and solutions from other users who may have experienced simila... ⇲
 
Payments issue

billing features missing

Fix: Check the app settings to ensure that billing features are enabled. Sometimes, features may need to be activated in the settings. OR If b... ⇲
 
Settings issue

notes input locked after drop-off

Fix: Check if there is a specific time frame for entering notes after drop-off. If so, make sure to input notes within that time frame. OR If... ⇲

meal entry limitations

Fix: Check if there are specific guidelines or formats for entering meals. Following these may help you enter meals more effectively. OR If li... ⇲

repetitive meal entry

Fix: Check if there is a feature to save frequently used meals or create meal templates to streamline the entry process. OR If meal entry is s... ⇲
 
Account issue

duplicate student accounts

Fix: Check if there is an option to merge or delete duplicate accounts within the app settings. If not, manually delete the duplicates if possibl... ⇲
 
Backup issue

curriculum data loss

Fix: Regularly back up your curriculum data if the app allows for exports or saves. This can help prevent data loss in the future. OR If data... ⇲
 
Audio issue

music playback interference

Fix: Check if there are any settings within the app that allow you to control music playback. Adjust these settings to minimize interference. O... ⇲
 
Login issue

forced Google account login

Fix: If you prefer not to use a Google account, check if there are alternative login options available in the app settings or during the login pr... ⇲
 
Screen issue

blank screen on login

Fix: Try clearing the app's cache by offloading it as mentioned earlier, which may help resolve the blank screen issue. OR If the problem cont... ⇲
 
Customization issue

inputting information not quick and easy

Fix: Familiarize yourself with the app's shortcuts and features to streamline your input process. Look for any tips or guides within the app. O... ⇲
 
Registration issue

registration process hangs

Fix: Ensure that you have a stable internet connection during the registration process. A poor connection can cause the process to hang. OR Tr... ⇲
 
Network issue

Childcare unusable without Wi-Fi

Fix: Check if there are any offline features available in the app settings that can be enabled for use without Wi-Fi. OR If the app requires c... ⇲
 
Privacy issue

privacy concerns with Google login

Fix: If you are concerned about privacy, consider creating a separate Google account specifically for the app to limit exposure of your personal... ⇲
 
Freezing issue

frequent freezing

Fix: Close any other apps running in the background to free up memory. This can help reduce freezing issues. OR Try uninstalling and reinstall... ⇲
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 what users are saying
Good experience
52.3%

Bad experience
36.9%

Neutral
10.8%

~ from our NLP analysis of 65 combined software ratings.

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 Private Data Childcare collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics