fix problems on BERSHKA [iphone]

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—— Run into issues on BERSHKA? Get help pending when official support gets back to you!

BERSHKA
Info:
company: Industria de Diseno Textil, S.A.
: http://www.bershka.com
Chat with our AI-based BERSHKA Support
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Bugs issue

Items in cart disappear

Fix: 1. Ensure You're Logged In: Make sure you are logged into your account. Items may not save if you are browsing as a guest. 2. Clear App Cach... ⇲

Inaccurate stock availability

Fix: 1. Refresh the App: Close and reopen the app to refresh stock information. 2. Check Online: Visit the BERSHKA website to verify stock availa... ⇲

Size chart discrepancies

Fix: 1. Compare with Other Size Charts: Look for size charts on the BERSHKA website or other retailers to find a consistent size reference. 2. Re... ⇲

Defective items received

Fix: 1. Document the Issue: Take photos of the defective item and keep all packaging. 2. Initiate a Return: Follow the return process in the app... ⇲

Confusing invoices

Fix: 1. Review Your Orders: Check your order history in the app to clarify any discrepancies. 2. Contact Support: If invoices are unclear, reach... ⇲

No real tracking information

Fix: 1. Check Order Status: Go to your order history in the app to see if tracking information is available. 2. Use Carrier Tracking: If you have... ⇲

Order cancellations without reason

Fix: 1. Check Payment Method: Ensure your payment method is valid and has sufficient funds. 2. Review Order Confirmation: Double-check your order... ⇲

Items often out of stock

Fix: 1. Set Notifications: If the app allows, set notifications for restocks on specific items. 2. Check Back Regularly: Regularly check the app... ⇲
 
Freezing issue

BERSHKA freezes when selecting items

Fix: 1. Restart the App: Close the app completely by swiping it away in the app switcher, then reopen it. 2. Check for Updates: Ensure the app is... ⇲
 
Installation issue

Cannot change country without reinstalling

Fix: 1. Change Region in Settings: Go to Settings > [Your Name] > Media & Purchases > View Account > Country/Region. Change your country here, th... ⇲
 
UI issue

Scan & shop section is unresponsive

Fix: 1. Check Camera Permissions: Go to Settings > Privacy > Camera and ensure the BERSHKA app has permission to use the camera. 2. Restart the A... ⇲

Difficulties removing items from cart

Fix: 1. Tap and Hold: Try tapping and holding the item in the cart to see if a remove option appears. 2. Restart the App: Close and reopen the ap... ⇲
 
Payments issue

E-voucher refund policy is restrictive

Fix: 1. Review Policy: Familiarize yourself with the e-voucher refund policy in the app or on the website to understand the terms. 2. Use E-vouch... ⇲

Limited options for refunds

Fix: 1. Review Refund Policy: Familiarize yourself with the refund policy in the app or on the website to understand your options. 2. Keep Record... ⇲
 
Support issue

Customer service is unresponsive

Fix: 1. Use In-App Support: Check if there is an in-app support feature or FAQ section that may address your concerns. 2. Email Support: If you h... ⇲
 
Privacy issue

BERSHKA does not store user information

Fix: 1. Enable App Permissions: Go to Settings > Privacy and ensure the BERSHKA app has the necessary permissions to store data. 2. Log In: Alway... ⇲
 
Updates issue

BERSHKA performance worsened after update

Fix: 1. Clear Cache: Clear the app cache as mentioned earlier to improve performance. 2. Restart Your Device: Restart your iPhone to refresh syst... ⇲
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 what users are saying
Good experience
93.7%

Bad experience
4.5%

Neutral
1.8%

~ from our NLP analysis of 6,069 combined software ratings.

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 Private Data BERSHKA collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Purchases
    • Contact Info
    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Contact Info
    • User Content
    • Search History
    • Identifiers
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data