fix problems on The Oklahoman News [iphone]

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—— Run into issues on The Oklahoman News? Get help pending when official support gets back to you!

The Oklahoman News
Info:
company: Gannett
: https://help.oklahoman.com
: www.oklahoman.com
Chat with our AI-based The Oklahoman News Support
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UI issue

Inconsistent column sizing

Fix: 1. Try rotating your device to see if the column sizes adjust better in landscape mode. 2. If the issue persists, check for any app updates... ⇲

Difficult navigation between pages

Fix: 1. Familiarize yourself with the app's layout by exploring the main menu and any available tabs. 2. Use the back button or swipe gestures (i... ⇲

Touching screen redirects to index page

Fix: 1. Ensure you are tapping on the intended area of the screen and not accidentally hitting the index area. 2. If the issue persists, try adju... ⇲

Articles turn yellow when accidentally touched

Fix: 1. This may be a feature of the app. Try tapping elsewhere on the screen to see if the yellow highlight disappears. 2. If this is bothersome... ⇲

Page arrows poorly placed

Fix: 1. Familiarize yourself with the layout and practice using the arrows to navigate. 2. If the placement is consistently problematic, consider... ⇲

Navigation is not intuitive

Fix: 1. Spend some time exploring the app to understand its layout and features. 2. Look for a help or tutorial section within the app that may p... ⇲

No publication dates on articles

Fix: 1. Check the article's header or footer for any date information. 2. If no dates are visible, consider providing feedback to the app develop... ⇲

Poor app design

Fix: 1. Familiarize yourself with the app's layout and features to improve your experience. 2. Provide constructive feedback to the developers ab... ⇲
 
Ads issue

Ads displayed despite paid subscription

Fix: 1. Log out of your account and log back in to refresh your subscription status. 2. Check your subscription status in the app settings to ens... ⇲

Ads distract from content

Fix: 1. If you have a paid subscription, ensure you are logged in to access ad-free content. 2. Consider using a content blocker on your device i... ⇲
 
Customization issue

Type enlargement feature removed

Fix: 1. Check the app settings for any accessibility options that may allow you to adjust text size. 2. If no options are available, consider adj... ⇲
 
Updates issue

E-Edition dropped in recent update

Fix: 1. Check the app's update notes in the App Store to see if the E-Edition feature has been replaced or moved. 2. Explore the app thoroughly t... ⇲

The Oklahoman News performance worsened after update

Fix: 1. Clear the app's cache by going to Settings > General > iPhone Storage, selecting The Oklahoman News, and choosing 'Offload App'. 2. Resta... ⇲

E-Edition functionality compromised

Fix: 1. Check for any updates to the app that may restore E-Edition functionality. 2. Explore the app for any new sections that may have replaced... ⇲

Subscription issues after update

Fix: 1. Log out of your account and log back in to refresh your subscription status. 2. Check your subscription details in the app settings to en... ⇲
 
Search issue

No search function available

Fix: 1. Use the app's navigation to browse through sections or categories to find articles manually. 2. If you remember keywords from articles, t... ⇲
 
Support issue

Lack of coverage for local sports teams

Fix: 1. Check if there are specific sections dedicated to local sports within the app. 2. If coverage is lacking, consider following local sports... ⇲

Opinion pages biased

Fix: 1. Seek out alternative news sources for a more balanced perspective on issues. 2. Engage in discussions with others to gain different viewp... ⇲

Customer service unhelpful

Fix: 1. Review the app's FAQ or help section for common issues and solutions. 2. Document your issues clearly to have a better chance of getting... ⇲
 
Loading issue

Articles fail to load

Fix: 1. Check your internet connection to ensure you have a stable connection. 2. Try closing the app and reopening it to refresh the content.... ⇲
 
Compatibility issue

Limited access to other newspapers

Fix: 1. Explore the app for any partnerships or additional content offerings that may provide access to other newspapers. 2. Consider subscribing... ⇲

The Oklahoman News does not support older devices

Fix: 1. Check the app's compatibility requirements in the App Store to see if your device meets them. 2. If your device is not supported, conside... ⇲
 
Payments issue

High subscription cost compared to competitors

Fix: 1. Review the features and content offered by The Oklahoman News to determine if it meets your needs. 2. Consider exploring promotional offe... ⇲
 
Syncing issue

Inconsistent delivery times

Fix: 1. Check your notification settings to ensure you are receiving timely updates. 2. Monitor your subscription status to ensure it is active.... ⇲
 
Video issue

Commercial videos in app

Fix: 1. If the videos are distracting, try to focus on reading articles during your session. 2. Check if there are settings to disable video auto... ⇲
 
Notifications issue

Notifications require login for subscribers

Fix: 1. Ensure you are logged into your account to receive notifications. 2. Check the app settings for notification preferences and ensure they... ⇲
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 what users are saying
Good experience
58.3%

Bad experience
37.2%

Neutral
4.5%

~ from our NLP analysis of 1,165 combined software ratings.

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 Private Data The Oklahoman News collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Location
    • Identifiers
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • User Content
    • Identifiers
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Identifiers
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. Subscription: $24.99 Monthly rate
  2. Subscription: $69.99 Annual rate
  3. Monthly Digital Subscription: $24.99 Enjoy the latest news with a subscription!