fix problems on Sidus Link [iphone]

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Sidus Link for iPad
Info:
company: Sidus Link Ltd.
: https://www.sidus.link/support/helpcenter
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UI issue

Text rendering issues in PDF export

Fix: Check the font settings in the app before exporting. Ensure that the fonts used are supported for PDF export. If not, switch to standard fon... ⇲

Difficulty moving and rotating objects

Fix: Ensure you are using the correct gestures for moving and rotating objects. Typically, you can tap and hold to move, and use two fingers to r... ⇲

Unresponsive touch sensitivity

Fix: Check if your iPad's screen is clean and free from any obstructions. Use a microfiber cloth to clean the screen gently. OR If the touch s... ⇲
 
Network issue

Network connection failures

Fix: Check your Wi-Fi connection. Go to Settings > Wi-Fi and ensure you are connected to a network. If not, select your network and enter the pas... ⇲

Inability to connect to Wi-Fi

Fix: Ensure that your Wi-Fi is functioning properly by testing it with other devices. If other devices can connect, the issue may be with the iPa... ⇲

Sidus Link relies heavily on Bluetooth

Fix: Ensure that Bluetooth is enabled on your iPad. Go to Settings > Bluetooth and toggle it on if it is off. OR If you are experiencing issue... ⇲
 
Glitches issue

Glitchy fixture disconnection loop

Fix: Try resetting the Bluetooth connection. Go to Settings > Bluetooth, turn it off, wait a few seconds, and then turn it back on. Reconnect to... ⇲
 
Bugs issue

Faulty save system

Fix: Ensure you are saving your work regularly. Look for a manual save option in the app and use it frequently to avoid losing progress. OR Ch... ⇲
 
Support issue

Non-existent customer support

Fix: Look for community forums or user groups online where you can ask questions and share experiences with other users. This can be a valuable r... ⇲
 
Payments issue

Subscription paywall for advanced features

Fix: Review the features available in the free version and see if they meet your needs. If not, consider whether the subscription is worth the in... ⇲

Inconsistent access to paid features

Fix: Log out of the app and log back in to refresh your account status. This can sometimes resolve access issues with paid features. OR Check... ⇲
 
Customization issue

Limited automation capabilities

Fix: Explore the app's settings to see if there are any automation features that can be enabled or configured. Sometimes, these features are hidd... ⇲
 
Slow issue

Lag when making changes

Fix: Close any unnecessary apps running in the background to free up system resources. Double-tap the home button and swipe up on apps to close t... ⇲
 
Compatibility issue

Unreliable performance on paid gigs

Fix: Before a gig, ensure that your app and iPad are fully updated and that you have tested all features in advance to avoid surprises during the... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
64.9%

Bad experience
21.6%

Neutral
13.5%

~ from our NLP analysis of 37 combined software ratings.

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 Private Data Sidus Link collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Identifiers
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. Pro Standard: $9.99 Unlock professional features.
  2. Pro Premium: $14.99 Yearly subscription for Pro Premium.
  3. Pro Team (3 members): $26.99 Yearly subscription for Pro Team(3 members).
  4. Pro Team (5 members): $41.99 Yearly subscription for Pro Team(3 members).
  5. Pro Team (10 members): $79.99 Yearly subscription for Pro Team(10 members).
  6. Pro Team (15 members): $109.99 Yearly subscription for Pro Team(15 members).
  7. Pro Team (30 members): $199.99 Yearly subscription for Pro Team(30 members).
  8. Pro Team (25 members): $169.99 Yearly subscription for Pro Team(25 members).
  9. Pro Team (20 members): $139.99 Yearly subscription for Pro Team(20 members).