fix problems on HHR Train [iphone]

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—— Run into issues on HHR Train? Get help pending when official support gets back to you!

HHR Train
Info:
company: MINSAIT
: https://sar.hhr.sa/web/portal/contact-us#
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Bugs issue

Failed to print tickets

Fix: 1. Ensure your printer is connected to the same Wi-Fi network as your iPhone. 2. Open the HHR Train app, go to your tickets, and select the... ⇲

Luggage policy inconsistent

Fix: 1. Review the luggage policy on the HHR Train website or app to understand the current rules. 2. If you find conflicting information, take a... ⇲

Poor quality of food on trains

Fix: 1. Consider bringing your own snacks or meals for the journey. 2. If you have dietary restrictions, plan ahead and pack accordingly. OR 3... ⇲
 
Payments issue

Double charged for tickets

Fix: 1. Check your bank statement or payment method to confirm the charges. If you see double charges, take a screenshot of the transactions. 2.... ⇲

Refund process not honored

Fix: 1. Review the refund policy on the HHR Train website to understand the terms. 2. Document your refund request with dates and details of the... ⇲

Payment issues with Apple Pay and cards

Fix: 1. Ensure that your payment method is set up correctly in your Apple Wallet or payment settings. 2. Check if your card has sufficient funds... ⇲
 
Network issue

HHR Train and website not functional

Fix: 1. Check your internet connection. Ensure you are connected to Wi-Fi or have a strong cellular signal. 2. Clear the app cache by going to Se... ⇲
 
Support issue

Customer service unresponsive

Fix: 1. Use the in-app messaging feature to send a message to customer service. 2. Check if there are alternative contact methods such as social... ⇲

Inadequate staff training and service

Fix: 1. Provide feedback through the app or website about your experience. 2. If you encounter issues with staff, document the incident for futur... ⇲

Lack of guidance at train stations

Fix: 1. Download the station map or guide from the HHR Train website or app before your trip. 2. Arrive early to familiarize yourself with the st... ⇲
 
Compatibility issue

Apple Wallet integration fails

Fix: 1. Ensure that your Apple Wallet is set up correctly. Open the Wallet app and check if other cards or passes are working. 2. In the HHR Trai... ⇲
 
Registration issue

Registration process faulty

Fix: 1. Ensure you are entering all required fields correctly. Double-check for typos or missing information. 2. Try using a different email addr... ⇲

Error messages during basic signup

Fix: 1. Ensure that your internet connection is stable during the signup process. 2. Restart the app and try signing up again. OR 3. If the er... ⇲
 
UI issue

Repeated entry of traveler details required

Fix: 1. Check if there is an option to save traveler details in your profile settings within the app. 2. If not, consider creating a profile for... ⇲
 
Slow issue

Slow loading times

Fix: 1. Clear the app cache by going to Settings > HHR Train > Clear Cache (if available). 2. Close any other apps running in the background to f... ⇲
 
Customization issue

No option to save passenger information

Fix: 1. Check the app settings to see if there is an option to save passenger information. If not, consider creating a profile for frequent trave... ⇲
 
Updates issue

No user data retention after updates

Fix: 1. Regularly back up your data using iCloud or iTunes to ensure you do not lose important information. 2. After an update, check if there is... ⇲
 
Performance issue

Overall app performance is poor

Fix: 1. Ensure your iPhone is updated to the latest iOS version. Go to Settings > General > Software Update. 2. Clear the app cache by going to S... ⇲
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 what users are saying
Bad experience
54.0%

Good experience
40.3%

Neutral
5.7%

~ from our NLP analysis of 176 combined software ratings.

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 Private Data HHR Train collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Identifiers
    • Sensitive Info
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • User Content