fix problems on Five Star CU [iphone]

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—— Run into issues on Five Star CU? Get help pending when official support gets back to you!

Five Star CU
Info:
company: Five Star Credit Union
: https://www.fivestarcu.com
: www.fivestarcu.com
Chat with our AI-based Five Star CU Support
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UI issue

Transaction details are unclear

Fix: 1. Tap on the transaction in question to see if more details are available in a pop-up or new screen. 2. If the details are still unclear, c... ⇲

Confusing transaction display

Fix: 1. Familiarize yourself with the app's layout by exploring the different sections and features. 2. Look for any tutorial or help section wit... ⇲

Too many clicks to access features

Fix: 1. Familiarize yourself with the app's layout and features to find shortcuts. 2. Look for any settings that allow you to customize your dash... ⇲

Difficult navigation for older users

Fix: 1. Encourage older users to explore the app together with a family member or friend to help them understand the layout. 2. Look for any acce... ⇲
 
Camera issue

Camera issues with e-deposit

Fix: 1. Ensure that the app has permission to access your camera by going to Settings > Privacy > Camera and checking if Five Star CU is enabled.... ⇲
 
Slow issue

Lagging on iPhone

Fix: 1. Close any unnecessary apps running in the background by double-tapping the home button and swiping them away. 2. Restart your iPhone to f... ⇲
 
Bugs issue

Error when turning card on/off

Fix: 1. Ensure you have a stable internet connection, as connectivity issues can cause errors. 2. Log out of the app and log back in to refresh y... ⇲
 
Security issue

Two-step authentication problems

Fix: 1. Ensure that your phone number is correctly entered in your account settings for receiving authentication codes. 2. Restart the app and tr... ⇲
 
Updates issue

Five Star CU does not update on weekends

Fix: 1. Check your internet connection to ensure it is stable. 2. Try logging out of the app and logging back in to refresh the data. 3. If the a... ⇲
 
Glitches issue

Glitchy and slow performance

Fix: 1. Close any unnecessary apps running in the background to free up resources. 2. Restart your iPhone to refresh the system. 3. Check for any... ⇲
 
Login issue

Authentication errors prevent access

Fix: 1. Ensure that you are entering the correct username and password. 2. If you have forgotten your password, use the 'Forgot Password' feature... ⇲
 
Loading issue

Delayed transaction visibility

Fix: 1. Ensure you have a stable internet connection, as poor connectivity can delay updates. 2. Log out of the app and log back in to refresh th... ⇲
 
Settings issue

Inability to change debit limits after hours

Fix: 1. Check if there are any settings within the app that allow you to set or change limits during business hours. 2. If you need to change lim... ⇲
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 what users are saying
Good experience
96.8%

Bad experience
1.9%

Neutral
1.3%

~ from our NLP analysis of 7,431 combined software ratings.

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 Private Data Five Star CU collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Contact Info
    • Contacts
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location