fix problems on DKN Cloud NA [iphone]

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—— Run into issues on DKN Cloud NA? Get help pending when official support gets back to you!

DKN Cloud NA
Info:
company: Corporacion Empresarial Altra SL
: http://dknna.com
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Bugs issue

DKN Cloud NA does not show room temperature

Fix: 1. Refresh the app: Try pulling down on the main screen of the app to refresh the data. This can sometimes resolve display issues. OR 2.... ⇲

Randomly changes set point temperature

Fix: 1. Check for interference: Ensure that no other devices or apps are controlling the thermostat settings, which could cause unexpected change... ⇲
 
Login issue

Requires frequent logins

Fix: 1. Enable 'Remember Me' option: If available, check the login screen for a 'Remember Me' option to stay logged in. OR 2. Clear app cache:... ⇲

No FaceID or fingerprint login

Fix: 1. Enable passcode: Set a strong passcode for your iPhone to secure the app, even if biometric login is not available. OR 2. Use a passwo... ⇲
 
Crashes issue

DKN Cloud NA crashes or freezes

Fix: 1. Update the app: Ensure you have the latest version of the app by checking the App Store for updates. Developers often release fixes for s... ⇲
 
Customization issue

No geofencing feature

Fix: 1. Use location-based reminders: As a workaround, set reminders based on your location using the built-in Reminders app on your iPhone to ma... ⇲

Limited scheduling options

Fix: 1. Create manual schedules: Use the app to set up basic schedules for your thermostat, even if they are limited. Check if there are any upda... ⇲

DKN Cloud NA does not allow for easy temperature adjustments

Fix: 1. Use sliders or buttons: Familiarize yourself with the app's interface to find the most efficient way to adjust temperatures, such as usin... ⇲
 
Compatibility issue

Inconsistent performance with third-party integrations

Fix: 1. Check compatibility: Ensure that the third-party devices you are trying to integrate are compatible with the DKN Cloud NA app. Refer to t... ⇲

DKN Cloud NA does not support auto mode

Fix: 1. Manually adjust settings: Use the app to manually set the desired mode (heating or cooling) as a temporary workaround. OR 2. Check for... ⇲
 
Support issue

Lack of customer support

Fix: 1. Utilize online forums: Search for user forums or community groups where other users may share solutions to common problems. OR 2. Chec... ⇲

Difficult to troubleshoot errors

Fix: 1. Document error messages: Keep a record of any error messages you encounter, as this can help you search for solutions online more effecti... ⇲
 
Account issue

DKN Cloud NA fails to recognize email for account setup

Fix: 1. Double-check email format: Ensure that you are entering your email address correctly, without any typos or extra spaces. OR 2. Try a d... ⇲
 
Features issue

Basic features missing

Fix: 1. Explore app settings: Check the app settings thoroughly to ensure you are not missing any features that may be hidden or require activati... ⇲
 
Syncing issue

DKN Cloud NA does not sync with thermostat schedules

Fix: 1. Manually adjust settings: If syncing is not working, manually adjust the thermostat settings through the app until the issue is resolved.... ⇲
 
Network issue

No status page for server issues

Fix: 1. Monitor social media: Follow the DKN Cloud NA social media accounts for updates on server issues or outages. OR 2. Use third-party sta... ⇲
 
UI issue

Fan speed control button missing

Fix: 1. Explore app settings: Check the app settings to see if the fan speed control option is hidden or requires activation. OR 2. Use manual... ⇲
 
Slow issue

DKN Cloud NA is slow and unresponsive

Fix: 1. Close background apps: Double-click the home button and swipe away any unnecessary apps running in the background to free up resources.... ⇲
 
Settings issue

Requires manual reconfiguration of units

Fix: 1. Check settings: Go to the app settings to see if there is an option to set your preferred units (Celsius or Fahrenheit) and save them.... ⇲
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 what users are saying
Bad experience
90.9%

Good experience
6.5%

Neutral
2.6%

~ from our NLP analysis of 77 combined software ratings.

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 Private Data DKN Cloud NA collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Usage Data