fix problems on CleanMy [iphone]

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—— Run into issues on CleanMy? Get help pending when official support gets back to you!

CleanMy®Phone: Storage Cleaner
Info:
company: MacPaw Way Ltd
: https://macpaw.com/support/cleanmyphone
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Bugs issue

Inaccurate duplicate detection

Fix: 1. Manually review duplicates: After the app detects duplicates, manually check the results to ensure accuracy before deletion. 2. Use alter... ⇲

Automatic deletion of unintended photos

Fix: 1. Review selections carefully: Before confirming deletions, double-check the selected photos to avoid accidental deletions. 2. Create backu... ⇲
 
Customization issue

Lacks customization for duplicate selection

Fix: 1. Create a manual selection process: After duplicates are detected, manually select which duplicates to keep or delete based on your prefer... ⇲

No option for daily sorting

Fix: 1. Manually sort photos: Regularly organize your photos into folders or albums based on the date to keep them sorted. 2. Use the Photos app:... ⇲
 
Glitches issue

Glitches and bugs in functionality

Fix: 1. Restart the app: Close and reopen CleanMy®Phone to clear temporary glitches. 2. Clear app cache: Look for an option within the app to cle... ⇲
 
UI issue

Unclear deletion prompts

Fix: 1. Read prompts carefully: Take your time to read the prompts before confirming deletions to avoid accidental deletions. 2. Use a test run:... ⇲

Difficult to navigate new interface

Fix: 1. Familiarize yourself with the interface: Spend some time exploring the app to understand its layout and features. 2. Look for tutorials:... ⇲

Confusing check mark system for selections

Fix: 1. Take your time: Carefully review the check mark system and ensure you understand which items are selected before proceeding. 2. Use a tes... ⇲
 
Background issue

No background processing for scanning

Fix: 1. Use the app during idle times: Schedule your use of CleanMy®Phone during times when you can actively monitor it, such as while watching T... ⇲
 
Compatibility issue

Limited support for video files

Fix: 1. Focus on photo management: Use CleanMy®Phone primarily for photo management and consider using a different app for video file management.... ⇲

Inconsistent performance across devices

Fix: 1. Ensure all devices are updated: Make sure CleanMy®Phone is updated on all devices to the latest version. 2. Check device compatibility: V... ⇲
 
Settings issue

Inability to inspect EXIF data

Fix: 1. Use alternative apps: Consider using other photo management apps that allow you to view EXIF data. 2. Check photos in the Photos app: You... ⇲
 
Payments issue

Subscription model for multiple devices

Fix: 1. Evaluate your needs: Determine if you need the subscription for multiple devices or if a single device subscription suffices. 2. Share th... ⇲
 
Updates issue

Loss of previous app features in updates

Fix: 1. Familiarize yourself with new features: Take time to learn about the new features that have replaced the old ones. 2. Provide feedback: U... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
90.7%

Bad experience
7.2%

Neutral
2.1%

~ from our NLP analysis of 20,719 combined software ratings.

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 Private Data CleanMy collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Contact Info
    • Identifiers
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. Gemini Photos: Yearly Access: $19.99 Find and delete unlimited similar photos.
  2. Gemini Photos: Monthly Access: $4.99 Find and delete unlimited similar photos.
  3. Gemini Photos: Monthly Access: $4.99 Find and delete unlimited similar photos.
  4. CleanMyPhone: Yearly Access: $24.99 Find and delete unlimited similar photos.
  5. Gemini Photos: Yearly Access: $19.99 Find and delete unlimited similar photos.
  6. Gemini Photos: Yearly Access: $39.99 Find and delete unlimited similar photos.
  7. Gemini Photos: Monthly Access: $2.99 Find and delete unlimited similar photos.
  8. CleanMyPhone: Yearly Access: $36.99 Find and delete unlimited similar photos.
  9. Unlimited access: $34.99 Unlimited Access to similar module
  10. CleanMyPhone: Monthly Access: $7.99 Find and delete unlimited similar photos.